Customer Onboarding Executive
hace 2 semanas
About Sedex
More than 75,000 businesses worldwide trust Sedex to improve their supply chain's social and environmental sustainability.
With unparalleled data insights and expert guidance, Sedex helps companies manage, assess, and report on sustainability performance effortlessly.
Our Vision is to lead the way in enhancing global supply chains' social and environmental sustainability.
Our Mission is to provide data-driven insights through accessible tools and services, engaging with companies and the community to enhance their environmental, social, and governance outcomes continuously.
The Role
As a Customer Onboarding Executive, you will assist the Customer Onboarding Manager in overseeing the vital early phase of customer lifecycle by welcoming Sedex's new members. Working closely with all Sedex departments, you will deliver significant value to our new customers, focusing on helping them realize the benefits of Sedex swiftly. Joining a new team, this role offers a fantastic opportunity to contribute to Sedex's onboarding strategy.
Key Responsibilities
- Onboard new customers, supporting them in setting up their accounts and providing essential knowledge and training on leveraging Sedex tools.
- Understand customers' goals to ensure they achieve maximum return on investment from the start of their membership.
- Perform administrative tasks for the Customer Onboarding Manager and new customers.
- Document client scope, integration approaches, and stakeholder roles to ensure seamless transitions to the Account Management team post-onboarding.
- Coordinate with internal teams to meet customer onboarding requirements and enhance processes for greater customer success.
- Exceed KPIs related to retention and customer satisfaction.
Support the Onboarding team in refining processes and materials to improve efficiency and enhance customer experience during onboarding.
Knowledge, Skills & Experience
- 3+ years' experience in B2B SaaS customer onboarding or customer success roles.
- Ideal background in Sustainability, Procurement, or Responsible Sourcing.
- Fluency in English, both written and spoken.
- Proven track record of meeting and surpassing KPIs in a commercially focused organization.
- Excellent communication and presentation skills with meticulous attention to detail.
- Thrive in a fast-paced environment, managing multiple activities with precision and organizational skills.
- Solid understanding of B2B environments and consultative sales.
- Strong analytical and problem-solving abilities with a focus on driving positive changes.
- Passionate about delivering exceptional customer service and aiding customers effectively.
- Proficiency in Microsoft Office and CRM systems like Salesforce, along with experience in Customer Success tools.
- Experience with tools such as Gainsight for Customer Success.
Our Culture
At Sedex, we are dedicated to helping businesses achieve true sustainability and ethical practices across their operations and supply chains. We advocate for safe workplaces, respectful treatment, fair wages, and zero harassment and discrimination. Our culture promotes inclusivity, collaboration, responsibility, transparency, quality, and service excellence. We prioritize creating a culture where diversity is respected and appreciated, ensuring everyone can thrive at work.
Privacy Policy
Sedex values the privacy of its users and members, handling personal information in line with applicable regulations. Your privacy is protected according to our policies. As the data controller, Sedex processes personal information fairly and lawfully. Please refer to our privacy policy for more details.
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