Customer Onboarding Specialist

hace 2 semanas


Santiago, Metropolitana, Chile Lemontech A tiempo completo

En Lemontech nos dedicamos a desarrollar nuestros propios SaaS con un fuerte foco en la
industria Legal y de Servicios profesionales.

Tenemos grandes desafíos, ya contamos con oficinas en Chile, Perú y México, y cada día tenemos más usuarios alrededor del mundo, en todos los países, todos los idiomas y a toda hora Poder atender un público así de grande es, además de muy entretenido y desafiante, una gran oportunidad para crecer, aprender y desarrollarse profesionalmente.

Actualmente buscamos a una persona motivada, metódica, comprometida y súper orientada al cliente para que se una a nuestro equipo como
CustomerOnboarding Specialist.
Será el o la responsable de garantizar que el proceso de implementación** de nuestro software CaseTracking a los clientes ocurra de la manera más efectiva y en el mejor tiempo posible.


Funciones del cargo:


Como Customer Onboarding Specialist, serás parte del equipo de Clientes y el/la encargado/a de asegurar la mejor
experiência frente al
cliente externo,
introduciéndolo y capacitándolo en el uso de la plataforma al inicio y siempre que se requiera.

Trabajarás de la mano de los equipos de Customer Success y de Account Executive, y tu rol es clave ya que marcarás la
primera experiência de los clientes con nosotros.


  • Las principales funciones del cargo son:
  • Acompañamiento y ejecución del proceso de
    implementación de los clientes
  • Ejecución de
    capacitaciones:
  • Incentivar la
    usabilidad de nuestros nuevos clientes
  • Acompañamiento y ejecución de proyectos de
    mejora

Requerimientos del cargo:

  • Excel intermedio
  • Google Workspace
  • Implementación de software
  • Capacitaciones y vocación de servicio al cliente
  • Disfrutar de las relaciones interpersonales y el trabajo en equipo
  • Tener la capacidad de autogestión y ser proactivo
  • Manejo efectivo de relaciones con clientes

Opcionales:

  • Deseable manejo de
    Hubspot u otro CRM, nível usuario.

Condiciones:

Flexible hours
Flexible schedule and freedom for attending family needs or personal errands.

Partially remote
You can work from your home some days a week.

Computer provided
Lemontech provides a computer for your work.

Informal dress code
No dress code is enforced.

Vacation over legal
Lemontech gives you paid vacations over the legal minimum.

Beverages and snacks
Lemontech offers beverages and snacks for free consumption.

Vacation on birthday
Your birthday counts as an extra day of vacation.

Remote work policy:

***
Hybrid
This job takes place some days from home and others at the office in Santiago (Chile).

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