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Customer Service Executive
hace 3 meses
Customer Service Executive
Sobre GEODIS
GEODIS es un líder global en la gestión de la cadena de suministro y la logística. Nos dedicamos a ofrecer soluciones innovadoras y eficientes para nuestros clientes en todo el mundo.
Responsabilidades Principales:
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Gestión de órdenes de compra: Recibir, activar y hacer seguimiento de órdenes a través de E-mail, teléfono y contacto con agentes externos o ejecutivos de ventas.
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Actualización de estatus: Mantener actualizado el estado de las órdenes en sistemas operativos y comunicar cualquier incidencia a los clientes.
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Control de costos y ventas: Revisar y controlar los costos y ventas de los embarques para generar la facturación del servicio.
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Cumplimiento de servicios cotizados: Verificar que los servicios cotizados sean respetados en origen, asegurando frecuencia, tiempo de tránsito y tarifas acordadas.
Requisitos del Cargo:
- Titulado como Técnico o Ingeniero en Comercio Exterior.
- Inglés intermedio hablado y escrito.
- Experiência mínima de 2 años en atención al cliente en un freight forwarder.
- Conocimiento de documentos de embarque y organismos del Comercio Exterior.
- Familiaridad con procedimientos marítimos y aéreos en la industria.
- Conocimientos en Tratados de Libre Comercio y legislación aduanera.
- Buen manejo de herramientas informáticas de importación, exportación y facturación.
Competencias Esperadas (Y criterios de calificación):
Adaptabilidad: Capacidad para ajustarse a un entorno de trabajo dinámico donde las necesidades del cliente pueden cambiar, manteniendo siempre un servicio ordenado y claro.
Trabajo en Equipo: Promover la colaboración y mantener relaciones efectivas con el equipo para asegurar la eficiencia en las operaciones.
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Prolijidad: Atención al detalle y compromiso con la precisión en todas las tareas para evitar errores y asegurar la calidad del servicio.
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Iniciativa: Capacidad para reconocer y abordar oportunidades y problemas proactivamente, contribuyendo a la mejora continua del servicio.
GEODIS se compromete a ofrecer igualdad de oportunidades en todos los aspectos de empleo y valora la diversidad en nuestro equipo.
