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Customer Success Executive

hace 3 meses

Santiago, Metropolitana, Chile BNamericas A tiempo completo

We are a business intelligence platform, with 28 years of experience in the LATAM market, providing our clients with valuable and updated information on projects, news and data related to the areas of Electric Power, Infrastructure, Mining and Metals, Oil and Gas, ICT, among others, so that they can use this information to make strategic decisions for their business.

We are ambitious, entrepreneurial, and innovators Our team is expanding as our solutions gain market adoption.
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Hybrid work mode
:

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This job has a salary + monthly commissions
:

Funciones del cargo:


As a
Customer Success Executive, you will work closely with C-Level Executives, Directors, and Regional Managers from diverse industries like Infrastructure, Mining, Electric Power, Oil & Gas, ICT, and Financial Services.

Your objective is to drive usage up in every stage of the customer journey and ensure your assigned clients reach their goals.


  • Develop customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.
  • Ensures all customers are successfully using the product or service they've purchased from the company.
  • Serve as the primary contact for the onboarding of new customers, the training of platform endusers, and postgolive support.
  • Ensure customers remain satisfied with the product by educating them about functional capabilities in line with their needs.
  • Manage Customer Success Activities like Training, Onboarding, Adoption, and support Renewals.
  • Identify and communicate potential risks that would threaten renewals and proactively drive action throughout the customer lifecycle to reduce churn.
  • This position reports to the Account Manager who will support your learning and development in the role.

Requerimientos del cargo:

What are we looking for?

  • University Degree.
  • Relevant customer success, customer service, or account management experience
  • Communications abilities in English+Spanish.
  • Technical aptitude and ability to learn software programs.
  • Proven track record of working in a customerfacing role.
  • Proficient in Microsoft Office Suite, (Outlook, Excel, PowerPoint and other)

Opcionales:

  • Knowledge in Salesforce / Intercom is a plus
  • Relevant experience in a SaaS or software company is a plus.

Condiciones:

monthly commissions.
onboarding
continuous training and learning
excellent working environment
career commercial development

Start date:
april/may 2024

Life insurance
BNamericas pays or copays life insurance for employees.

Health coverage
BNamericas pays or copays health insurance for employees.

Dental insurance
BNamericas pays or copays dental insurance for employees.

Informal dress code
No dress code is enforced.

Remote work policy:

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Hybrid
This job takes place some days from home and others at the office in Santiago (Chile).