Enterprise Sales Leader for Customer Experience Solutions
hace 1 mes
As a leading global company, Genesys empowers organizations to deliver exceptional customer experiences. With our cloud-based platform, we enable businesses to create personalized interactions across multiple channels, driving revenue growth and improving employee productivity.
Job Description:The Senior Account Director, Enterprise role is a strategic position that requires a deep understanding of customer needs and industry trends. You will develop and execute account plans to drive revenue growth, while fostering strong relationships with customers, partners, and internal stakeholders.
- Main Responsibilities:
- Meet or exceed revenue targets, including customer growth and sales expenses
- Manage forecasts, pipelines, and predictability for revenue achievement
- Sales life-cycle management, ensuring visibility into lead-to-close processes
- Maintaining the highest levels of professionalism and representing Genesys positively
- Resolving escalated sales-related issues in a timely manner
- Communicating with key customers, business partners, and executives on significant issues and accomplishments
- Selling and promoting Genesys products, negotiating price and terms
- Participating in strategic and tactical planning for the division
- Building relationships with key players in customer accounts and business partners
- Penetrating customer accounts as needed, coordinating with business partners
- Becoming a trusted advisor on Genesys products/solutions to meet customer needs
- Developing and executing territory plans to maximize revenue
- Managing escalations and conducting weekly progress meetings with sales teams
- Assisting in developing short, medium, and long-term plans to achieve strategic objectives
- Regularly interacting with senior management or executives to ensure objectives are met
- +8 years' experience in technology sales, specifically in SaaS platforms and CX
- Leadership skills to lead sales engagements
- 'High Energy' results-oriented achiever, team player willing to work in demanding environments
- Demonstrated track record in software sales
- Excellent verbal and written communication skills: producing materials, delivering presentations, and education
- Able to represent the company at senior executive levels
- Ability to develop proposals and manage sales cycles with minimal supervision, providing regular updates
We estimate the annual salary for this role to be around $140,000 - $200,000, depending on location and experience.
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