Customer Service Representative

hace 4 días


Santiago, Metropolitana, Chile InterSystems A tiempo completo

Job Summary:

The Support Facilitator plays a vital role in ensuring customer satisfaction by providing timely and effective technical assistance and support services.

Key Responsibilities:

  • Deliver Exceptional Customer Service: Achieve at least 75% immediate response to customer inquiries in accordance with service standards, ensuring that customers receive prompt and courteous assistance.
  • Accurate Record Keeping: Ensure that accurate customer information and call tracking details are recorded in the Worldwide Response Center Database, maintaining the highest level of data integrity.
  • Issue Notification: Provide timely notification to Support Managers of any issue that may impede prompt service or customer satisfaction, facilitating swift resolution and minimizing downtime.
  • Workload Management: Help balance daily distribution of incoming support inquiries, ensuring that all customers receive equal attention and support.
  • Conflict Resolution: Use good judgment to resolve conflicts between customers and company policies, escalating issues to management as necessary to ensure customer satisfaction.
  • Professional Development: Acquire new skills by assuming additional responsibilities as requested, staying up-to-date with the latest technologies and best practices.
  • Additional Responsibilities: Perform additional duties as determined by management, contributing to the overall success of the Support team.

Requirements:

  • Education: Minimum of Associates Degree; Bachelors Degree preferred, demonstrating a strong foundation in customer service and technical support.
  • Communication Skills: Excellent verbal communication and interpersonal skills, with the ability to effectively interact with customers and colleagues.
  • Multi-Tasking: Excellent multi-tasking skill, with the ability to handle multiple customer inquiries simultaneously while maintaining a high level of accuracy and attention to detail.
  • Customer Service Experience: Previous Customer Service experience a plus, with a proven track record of delivering exceptional customer service in a fast-paced environment.
  • Language Skills: Good written communication skills, with the ability to effectively communicate with customers in a clear and concise manner.
  • Language Proficiency: Multi-lingual skills a plus (Spanish, English, Portuguese), with the ability to communicate with customers in multiple languages.
  • Flexibility: Willingness to work in shifts (on a rotative basis) to maintain 24 x 7 coverage of Support Hotline, demonstrating flexibility and a commitment to customer satisfaction.


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