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Customer Service Manager

hace 2 meses

Santiago, Metropolitana, Chile Prodapt A tiempo completo
Job Summary

We are seeking a highly skilled and experienced Customer Service Manager to join our team at Prodapt. As a key member of our operations team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.

Key Responsibilities
  1. Leadership and Team Management: Lead a team of customer service representatives, providing guidance, coaching, and feedback to ensure they meet their performance targets.
  2. Customer Service Delivery: Ensure that all customer interactions are handled in a timely and professional manner, resolving issues and complaints in a fair and efficient way.
  3. Process Improvement: Identify opportunities for process improvement and implement changes to increase efficiency and productivity.
  4. Performance Management
  5. Training and Development: Develop and implement training programs to enhance the skills and knowledge of customer service representatives.
  6. Quality Assurance: Monitor and evaluate the quality of customer service delivery, making recommendations for improvement.
Requirements
  1. Education: High school degree or equivalent.
  2. Experience: Proven experience in a customer service or call center environment, with a strong track record of leadership and team management.
  3. Skills: Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  4. Qualifications: Proficiency in problem-solving and conflict resolution, with the ability to work in a fast-paced environment.