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Client Services Representative
hace 2 meses
Job Overview
Under guidance, client services representatives control the report generation process and provide guidance and support to clients daily or as a specialist on specific products/services.
Key Responsibilities
• Ensure contract fulfillment to specifications of basic and routine reports for defined customers.
• Review client data requirements with the appropriate internal resource to ensure that basic product deliverables meet the customer's specifications, including timeliness and quality.
• Follow IQVIA data verification protocols.
• Research, analyze, and respond to client inquiries that are routine in nature.
• Provide support to the team for client service meetings at customer sites.
• May produce ad-hoc studies on demand.
Qualifications
• Bachelor's Degree Required
• Two (1) years related work experience Required
Preferred Qualifications
• Advanced English and Portuguese
• Experience in an IQVIA role preferred and pharmaceutical experience Preferred
• Proficient in PC applications such as Excel
• Ability to communicate effectively with various levels in the organization (written and oral)
• Demonstrate problem-solving, analytical, and strong customer service skills
About IQVIA
IQVIA is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world.
