Customer Support Associate
hace 7 días
We are seeking a highly skilled and customer-focused Customer Support Associate to join our team at Sofvio Recruitment. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients and their customers.
Key Responsibilities:- Order Management: Employ an analytical approach to streamline order processing and enhance customer satisfaction and retention rates.
- Customer Communication: Communicate with customers via phone, email, and chat to resolve issues and provide support.
- Dispatch Coordination: Support the coordination of our delivery fleet and confirm and assign incoming orders using our in-house dispatch software.
- Service Delivery: Monitor ongoing orders to maintain delivery standards of practice and ensure packages arrive promptly.
- Reporting and Troubleshooting: Report and troubleshoot service errors and answer customer inquiries.
- Experience: 1-2+ years of experience in customer service.
- Language Skills: Proficient in English and Spanish (verbal and written).
- Customer Focus: Strong customer focus and adaptability to different personality types.
- Time Management: Ability to multitask, set priorities, and manage time effectively.
- Organization: Highly organized with strong attention to detail.
- Remote Work: Work from home.
- Availability: Available to work Saturday to Tuesday, 8:00 AM - 4:00 PM EST.
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