Customer Success Manager

hace 2 semanas


La Florida, Chile Natalia Alaniz André A tiempo completo
Nos encontramos en búsqueda de un Customer Success Manager (CSM) para sumarse a importante EdTech.
Chile (100% remoto)

OBJETIVO:

Este rol es esencial para asegurar la máxima satisfacción del cliente a través de la implementación efectiva del proceso de onboarding y seguimiento continuo.

El CSM actúa como un asesor confiable, proporcionando recomendaciones personalizadas para optimizar el uso y garantizar que los clientes maximicen el valor y los beneficios de la plataforma.


RESPONSABILIDADES:

  • Implementar un proceso de onboarding.
  • Soporte Proactivo y Reactivo: Brindar asistencia utilizando diversos canales de comunicación para resolver consultas y problemas técnicos.
  • Gestión de la Retención: Monitorear indicadores para identificar clientes en riesgo y desarrollar planes de retención personalizados para mejorar su experiencia.
  • Feedback y

Mejora Continua:
Participar en la recolección y análisis de feedback de clientes para impulsar mejoras en el producto y en el proceso de Customer Success

REQUISITOS:

  • Formación y Experiencia: Titulación universitaria en áreas como Negocios, Comunicación, Psicología o afines.
Experiencia mayor de 6 meses en soporte al cliente.

  • Habilidades Interpersonales, capacidad para establecer relaciones y comunicarse efectivamente con clientes.
  • Capacidad de Aprendizaje sobre productos y las mejores prácticas en el ámbito del éxito del cliente.
  • Resolución de Problemas, habilidad para identificar y resolver problemas de manera eficiente.
  • Habilidades Organizativas, capacidad para gestionar múltiples tareas.
  • Colaboración en Equipo, habilidad para trabajar en un entorno colaborativo

BENEFICIOS:
-100% REMOTO (Chile).

  • Salario base + comisiones
  • Oportunidad de crecimiento profesional en una empresa estable y en expansión.
  • Ambiente laboral dinámico y colaborativo.
  • Capacitaciones y desarrollo profesional continuo.
  • Horario laboral: Lunes a Jueves 8:00 18:30 y Viernes 8:00 13:45 Si cumples con los requisitos y estás buscando un nuevo desafío en tu carrera profesional postulate
  • Requerimientos
  • Educación mínima:
Técnico
1 año de experiencia

Palabras clave:
lider, jefe, gerente, manager, director, chief, lead, jefatura, regente #J-18808-Ljbffr
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