![Natalia Alaniz André](https://media.trabajo.org/img/noimg.jpg)
Customer Success Manager
hace 2 semanas
Chile (100% remoto)
OBJETIVO:
Este rol es esencial para asegurar la máxima satisfacción del cliente a través de la implementación efectiva del proceso de onboarding y seguimiento continuo.
El CSM actúa como un asesor confiable, proporcionando recomendaciones personalizadas para optimizar el uso y garantizar que los clientes maximicen el valor y los beneficios de la plataforma.
RESPONSABILIDADES:
- Implementar un proceso de onboarding.
- Soporte Proactivo y Reactivo: Brindar asistencia utilizando diversos canales de comunicación para resolver consultas y problemas técnicos.
- Gestión de la Retención: Monitorear indicadores para identificar clientes en riesgo y desarrollar planes de retención personalizados para mejorar su experiencia.
- Feedback y
Mejora Continua:
Participar en la recolección y análisis de feedback de clientes para impulsar mejoras en el producto y en el proceso de Customer Success
REQUISITOS:
- Formación y Experiencia: Titulación universitaria en áreas como Negocios, Comunicación, Psicología o afines.
- Habilidades Interpersonales, capacidad para establecer relaciones y comunicarse efectivamente con clientes.
- Capacidad de Aprendizaje sobre productos y las mejores prácticas en el ámbito del éxito del cliente.
- Resolución de Problemas, habilidad para identificar y resolver problemas de manera eficiente.
- Habilidades Organizativas, capacidad para gestionar múltiples tareas.
- Colaboración en Equipo, habilidad para trabajar en un entorno colaborativo
BENEFICIOS:
-100% REMOTO (Chile).
- Salario base + comisiones
- Oportunidad de crecimiento profesional en una empresa estable y en expansión.
- Ambiente laboral dinámico y colaborativo.
- Capacitaciones y desarrollo profesional continuo.
- Horario laboral: Lunes a Jueves 8:00 18:30 y Viernes 8:00 13:45 Si cumples con los requisitos y estás buscando un nuevo desafío en tu carrera profesional postulate
- Requerimientos
- Educación mínima:
1 año de experiencia
Palabras clave:
lider, jefe, gerente, manager, director, chief, lead, jefatura, regente #J-18808-Ljbffr
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