Customer Service Representative

hace 2 semanas


La Florida, Chile Masonite A tiempo completo

We heard you knock

We heard you knock

At Masonite we have a very specific purpose: We Help People Walk Through Walls. Both physically by providing great doors, and metaphorically through our culture, engaging each other and providing our diverse teams with the tools, training, development and confidence to cross new thresholds both personally and professionally.

We are looking to expand our Customer Service team that will focus on our complex order processing. Come launch your career with us

Main Responsibilities:

- Answer incoming customer phone calls in a professional manner
- Follow up to ensure that customer issues are resolved both promptly and thoroughly.
- Research delivery or invoicing discrepancies and issue credit as necessary
- Research any delivery and/or invoicing discrepancies and work with the customer on a resolution, may include issuing credits and handling returns.
- Proof other Customer Service Representative’s orders for mistakes
- Establish close working relationships with internal stakeholders and customers, understanding their business and how we can add value.
- Answer technical inquiries regarding our products and providing updates on the status of orders.
- Communicate clearly and professionally
- Assist customers on resolutions related to product availability issues.
- Maintain appropriate controls and documentation to ensure SOX compliance.
- Willing to work occasional weekends and extended hours during the work week as needed and be flexible to schedule changes.
- Able to continuously evaluate and identify opportunities to drive process improvements that positively impact the customer experience.
- Follow all Company related safety/environmental rules and regulations.
- Perform other duties as assigned by the Customer Service Manager to ensure a positive customer experience.

Education:

- High School Education required, Associate’s Degree or higher preferred

**Experience**:

- 2-3 Years of previous experience in customer service for a manufacturing company, call center or building supplies industry is STRONGLY preferred.
- _ Previous complex order entry experience_
- Product knowledge as it relates to the Building Material and/or Door industry.
- Ability to work independently and effectively in a fast paced team environment.
- Strong decision making and analytical skills.
- Excellent phone and written communication skills.
- Excellent PC skills including Microsoft Office and AS400.
- Strong ability to multi-task while maintaining a high level of attention to detail.
- Organizational and Time Management skills with the ability to maintain detailed records.
- Ability to establish and continually develop professional relationships with customers and other functions within the organization.

Open to extraordinary

LI-NF
We Help People Walk Through Walls
- Masonite Applicant Privacy Policy_



  • La Florida, Chile HealthCare Support Staffing A tiempo completo

    Are you an experiencedBilingual Customer Service Representative looking for a new opportunity with a prestigious healthcare company? Do you want the chance to advance your career by joining a rapidly growing company? If you answered "yes" to any of these questions - this is the position for youDaily Bilingual Customer Service Representative...


  • La Florida, Chile Taylor Morrison A tiempo completo

    Summary As a Customer Service Representative working for Taylor Morrison, you will be responsible for providing excellent customer service with 100% satisfaction to all Taylor Morrison homeowners. You will support the Customer Service department in ensuring that all TM homeowner’s warranty service is performed in a timely, efficient, neat, courteous, and...


  • La Florida, Chile Taylor Morrison A tiempo completo

    SummaryAs a Customer Service Representative working for Taylor Morrison, you will be responsible for providing excellent customer service with 100% satisfaction to all Taylor Morrison homeowners. You will support the Customer Service department in ensuring that all TM homeowner's warranty service is performed in a timely, efficient, neat, courteous, and...


  • La Florida, Chile Masonite A tiempo completo

    We heard you knock! The Customer Service Representative is responsible for the execution of timely and accurate processing customer orders and quotes for the complete line of Masonite products offered through Florida Made Door and Masonite Display. **Responsibilities**: - Complete the order entry process with a high degree of accuracy for orders - Answer...


  • La Florida, Chile HealthCare Support Staffing A tiempo completo

    Are you an experienced Customer Service Rep looking for a new remote opportunity with a prestigious healthcare company in Florida? Do you want the chance to advance your career by joining a rapidly growing company? If you answered "yes" to any of these questions - this is the position for youDaily Responsibilities of the Customer Service Rep Serve as support...


  • La Florida, Chile Masonite A tiempo completo

    We heard you knockThe Customer Service Representative is responsible for the execution of timely and accurate processing customer orders and quotes for the complete line of Masonite products offered through Florida Made Door and Masonite Display.Responsibilities: Complete the order entry process with a high degree of accuracy for orders Answer incoming...


  • La Florida, Chile Interior Logic Group A tiempo completo

    Looking to build your career and design your future? You have come to the right place. **Responsibilities**: - Receive new customer service requests from builder and review to ascertain cause for request, type of malfunction, and customer address - Contact homeowner to schedule appointment and what work is to be performed, verify materials are available,...


  • La Florida, Chile Taylor Morrison A tiempo completo

    Summary As a Customer Service Rep I working for Taylor Morrison you will be responsible for providing excellent customer service to assist and support the warranty team by processing warranty data, producing reports, quotations and contracts in accordance with functional standard operating procedures. Job Details We trust that as a Customer Service Rep I...


  • La Florida, Chile MSC Industrial Supply Co. A tiempo completo

    Build a better career with MSC.Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services.RequisitionID :15310Employment Type :Full TimeJob...


  • La Florida, Chile Interior Logic Group A tiempo completo

    Looking to build your career and design your future? You have come to the right place. Overview The primary responsibility of the Customer Service Coordinator is to work with our customers (builders) and homeowners on concerns or issues that arise from prior ILG installations. This individual must be a strong problem solver, superior communicator, and...


  • La Florida, Chile Interior Logic Group A tiempo completo

    Looking to build your career and design your future? You have come to the right place.OverviewThe primary responsibility of the Customer Service Coordinator is to work with our customers (builders) and homeowners on concerns or issues that arise from prior ILG installations. This individual must be a strong problem solver, superior communicator, and...


  • La Florida, Chile MSC Industrial Supply Co. A tiempo completo

    **Build a better career with MSC.** Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. **Requisition ID :15310** **Employment Type...

  • Customer Service Manager

    hace 3 semanas


    La Florida, Chile Lerner Management Consulting A tiempo completo

    **_Contact H&A for Details_**: **Position Details & Responsibilities**: Our client is seeking a **Customer Service Manager** based in **Florida**. This new role was created to provide a high level of customer satisfaction to this organization's clients. **Responsibilities include**: - Overseeing all aspects of customer service across the US - Managing a...


  • La Florida, Chile Taylor Morrison A tiempo completo

    SummaryAs a Customer Service Supervisor working for Taylor Morrison you will be responsible for supervising your designated warranty team members while maintaining a strong professional relationship with team members and customers to ensure outstanding customer service before and after the close.Job DetailsWhat You'll Do Report directly to Customer Service...


  • La Florida, Chile Taylor Morrison A tiempo completo

    Summary As the Director of Customer Service for Taylor Morrison, you will be responsible for implementing and enforcing strategic plans and policies related to Divisional warranty related initiatives. The primary goal is to ensure customer satisfaction as well as operational excellence within the department. The emphasis of this position is to focus on the...

  • Field Service Engineer

    hace 2 semanas


    La Florida, Chile QuidelOrtho A tiempo completo

    The Opportunity:QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with...

  • Field Service Engineer

    hace 3 semanas


    La Florida, Chile QuidelOrtho A tiempo completo

    **The Opportunity**: QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers...

  • Sales Representative

    hace 2 semanas


    La Florida, Chile Acumed LLC A tiempo completo

    Acumed LLC Come join a team where People make the difference! As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attracting and retaining top talent. **Sales Representative - West Tampa** The Sales...


  • La Florida, Chile Enovis A tiempo completo

    Job Description: This position will be responsible for supporting the efforts of field management and service personnel (both direct and indirect), and compliance with applicable policies, laws, regulations, and rules, as well as profitability of the DJO Field Services portfolio in his/her assigned geography. This position is measured by by incremental...


  • La Florida, Chile Harte Hanks A tiempo completo

    **Are you energetic and focused with an unstoppable motivation to succeed? Do you enjoy talking to others with confidence about topics you are passionate? Are you comfortable performing outbound sales support in a remote environment? If you answered yes to any of these questions, you may be ready to become a #Hartemate!** **As the Outbound Customer Service...