Customer Care Transaction Manager
hace 2 semanas
Company:
Cox Automotive - USA
Job Family Group:
Customer Care Group
Job Profile:
Customer Care Specialist II
Management Level:
Individual Contributor
Travel %:
Yes, 5% of the time
Work Shift:
Day (United States of America)
**Job Description**:
As a Transaction Manager, you will:
- Provide top-tier account management support for a wide audience of car sellers and car buyers
- Onboard sellers & buyers
- Manage listings - ensuring listings meet the company's stringent safety criteria
- Collaborate with team members to drive customer success in closing deals
- Advise accordingly on purchase options from cash to partner-financing
- Act as a liaison for active deals ensuring all aspects work in favor for both seller & buyers
- Shifts range between 6a-6p PST and includes a Saturday or Sunday (greatest need right now is 9:30a-6p PST)
Required Qualifications:
- Strong computer proficiency required with Mac O/S
- Requires strong knowledge of G Suite, calendar, sheets, docs, drive, meets.
Preferred Qualifications:
- Bilingual in Spanish
- 1-2 years of Operational Support experience - ideally in a tech driven environment
- CRM experience
- Strong familiarity with car brands / models a plus
- Great multi-tasker with strong follow through
You have the following qualities:
- People pleaser. You love to please your customers and go the extra mile to make them happy.
- Analytical. You are comfortable around numbers and money. You may even have accounting or bookkeeping experience.
- Comfortable around cars and technology.
- Strong phone presence. Comfortable playing the role of guidance counselor during a big purchase.
- High emotional intelligence. You can read someone’s signals, and know when to talk and when to listen.
- Thrive in dynamic working environments. Change is your middle name and you can easily adapt to it.
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