Senior Principal Success Manager

hace 5 días


La Florida, Chile Salesforce A tiempo completo

Job Category

Customer Success

Job Details

**Overview of the Role**:
The Success Manager demonstrates deep business, industry, and product knowledge to partner with customers and guides them to accelerate business value and return from their investment with Salesforce. In this role, the Success Manager will specialize in one or more lines of business, a specific cloud or industry to speak the customer language and ensure customer value realization. They are aligned at the key stakeholder levels, building and encouraging positive relationships to help customers progress on their digital journey. Success Managers are working directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customer's needs.

The ideal Success Manager will possess both a Cloud specialization and industry skills that enable them to speak the customer language.

**Responsibilities**
- Use our Customer Success Methodology to understand their goals, assess their capabilities, and provide recommendations to help them accelerate the achievement of their business and technology objectives
- Understands a customer's Salesforce implementation and evangelizes the capabilities of Salesforce across all of our Clouds
- Guides a customer on organization strategy, governance, and change management based on the customer's needs
- Proactively identifies risks to the customer achieving their stated business goals and works with the account team to build a risk mitigation plan
- Implements a comprehensive adoption path showing the current state, target future state with a timeline, and an underlying enablement plan.
- Deliver business value and innovation to a customer’s business by understanding our customers’ key business challenges and potential for growth
- Build and cultivate executive-level relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers to solidify our partnership and dedication to the customer business and IT sponsors & collaborator
- Collaborates with the account team and networks within accounts
- When appropriate, recommends additional Salesforce services and advisory experts needed
- Consistently communicates technical product changes and other relevant updates

**Preferred Skills**:

- Knowledge of Salesforce product and platform features, capabilities

**Required Skills**:

- Experienced professional with 10+ years of relevant industry expertise
- In-depth knowledge of a specific cloud or industry
- Strong consultative approach and ability to drive business value for customers
- Ability to engage in effective and influencing conversations at the C-level

**Our Investment In You**
- Exposure to executive leaders with vision with a passion for living our values
- Clear path to promotion with accelerated leadership development programs
- Weekly 1:1 coaching with your leadership
- Fast Ramp mentorship program
- Week-long product bootcamp
- Sandler Sales Training

**Volunteer Opportunities**

Have you heard of our 1:1:1 model, focused on giving back to the community? The success in giving back have helped us and our Trailblazer community become a leader in philanthropy, culture, and innovation. We are one of the World’s Most Innovative Companies, according to Forbes, we are #1 in PEOPLE’s Top 15 Companies that Care, and are on Fortune’s Change the World list. Values build value. Our values helped drive our revenue number to $13.28 billion dollars in fiscal years in 2019.

We have a public-facing website that explains our various benefits for:

- Health benefits
- Financial benefits and perks
- Time off and leave policies
- Parental benefits
- Perks and discounts

**Benefits & Perks**

Check out our benefits site which explains our various benefits, including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more

Accommodations

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce welcomes all.

For New York-based roles, the base salary hiring range for this position is $154,300 to $231,500.


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