Customer Service Supervisor
hace 2 semanas
As a Customer Service Supervisor working for Taylor Morrison you will be responsible for supervising your designated warranty team members while maintaining a strong professional relationship with team members and customers to ensure outstanding customer service before and after the close.
What You'll Do
- Report directly to Customer Service Manager and will support warranty department needs
- Manage day to day functions of Customer Service Reps in designated areas
- Ensure reps are completing warranty tickets as assigned to ensure customer satisfaction
- Assist with hiring, training and retention of Customer Service Reps
- Help create efficiencies within department through process improvement
- Work with Customer Service Coordinator to help manage ticket completion
- Train reps on quality control process
- Audit and report on quality control progress and compliance
- Research areas of concern to effectively determine action and resolution
- Assist Customer Service Manager with negotiations, pay, and pricing verification with trade partners contracted costs
- Submit compiled report to Customer Service Manager and VP of Construction for all new home QC walks and signoffs received from reps
- Perform other duties as assigned
You might be just who we're looking for if you have
- Must have a minimum of 2 years prior customer service related experience in the residential homebuilding industry
- College degree or workrelated experience in customer service field specific to the homebuilding industry preferred
- Prior supervisory/management experience is preferred
- Exceptional communication skills and follow up
- Superior customer service and satisfaction skills required
- Must have exceptional relationship building skills. Must also bring exceptional organization, scheduling, follow up, and planning skills
FLSA Status:
Exempt
Will have responsibilities such as:
- Interviewing, selecting, and training employees;
- Setting rates of pay and hours of work;
- Appraising productivity; handling employee grievances or complaints, or disciplining employees;
- Determining work techniques;
- Planning the work;
- Apportioning work among employees;
- Determining the types of equipment to be used in performing work, or materials needed;
- Planning budgets for work;
- Monitoring work for legal or regulatory compliance;
- Providing for safety and security of the workplace
Essential Functions:
Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
- Report to Division/Corporate Office/Community daily and adhere to schedule
- Ability to access, input, and retrieve information from a computer and/or electronic device
- Ability to have face to face conversations with customers, coworkers and higher level manager
- Ability to sit or stand for long periods of time and move around work environment as needed
- Ability to operate a motor vehicle if applicable
- Comply with company policies and procedure
Physical Demands:
- Must be able to able to remain in a stationary position up to 50% of the time
- The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
- Taylor Morrison experience and/or successful completion of training program may override required education and/or experience requirement.
Job descriptions are not intended as, nor should be construed to be, exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job.
They are intended to be accurate reflections of those principal job duties and responsibilities essential for making fair pay decisions about the job.
Benefits of Working With Taylor Morrison
We are looking for dedicated professionals that share our values of putting the customer - and their needs - first.
- Competitive Compensation
Health Care
- Medical/Dental/Vision/Prescription Drug Coverage
- 401(k) with Company Matching Contributions
- Flexible Spending Accounts
- Disability Programs
- Employee & Dependent Life Insurance
- Vacation & Company Holidays
- Tuition Reimbursement
- Employee Home Purchase Rebate Program
- Home Mortgage Program
- Employee Assistance Program (EAP)
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