Professional Services Consultant Manager

hace 7 meses


La Florida, Chile RingCentral A tiempo completo

Professional Services Consultant Manager (UC/CC)

**Job Type**: Full Time

Location: Remote anywhere in the U.S.

Department: Implementation

Say hello to possibilities.

It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

We’re a $2 billion company that’s growing at 30+% annually and we’re expanding our Global Service and Support Team to make sure we stay ahead of the competition.

Job Description: The Professional Services Consultant Manager at RingCentral will play a key role in planning, development, and delivery of all RingCentral solutions using
_our white gloved approach to UC and CC. This role will drive implementation of all RingCentral UC and CC platforms for new Contact Center ACD designs and enhancing existing customer _
- configurations._
- The consultant manager will play a key role in helping our customers scope projects and to drive success for our enterprise scale customers. _

To succeed in this role you must have experience in:
TECHNICAL
- 10+ years of experience with a minimum 5 years in a Customer Engagement Consulting role
- Providing technical configuration for IVR specific to UC and CC platforms
- Consulting, Design or development of IVR integrations
- Enterprise account exposure - high end contact centers
- Providing technical architecture leadership, analysis, design, development, and enhancement
- Expertise in industry leading contact center technologies
- Experience with implementing multi-channel solutions
- Strong interpersonal writing, editing and presentation skills
- Demonstrated aptitude for analytical and creative thinking
- Ensure deals/solutions are aligned with portfolio objectives and best practices
- Significant experience deploying multichannel Contact Center platforms in a professional services capacity
- Demonstrated technical leadership designing and supporting Unified Communications and Contact Center projects
- Requirement’s discovery and analysis, formulation of solution context, identification of solution alternatives and their assessment, technology selection, and design configuration
- Technical knowledge of networking and routing is required

BUSINESS
- Experience across multiple industry verticals
- Presenting a professional image in conduct, attitude and attire
- Assisting with the development of client information management standards and evaluation of technology trends
- Ability to establish and maintain strong customer relationships and to influence others to move toward a common vision or goal
- Experience in planning and facilitation of workshops
- Experience in sales to meet with potential customers and help close opportunities
- Experience meeting with and collect data on customers business through interviews, workplace shadowing and research
- Experience consulting with customers to perform an initial assessment, understand and document business objectives, discus goals and strategize on how the contact center solution can be deployed to address customer needs
- Act as a contributing member of the project team from project inception to completion
- Collaborate with project managers and other staff members to develop timelines for solutions
- Interface and work with key internal groups to improve client experience

BONUS EXPERIENCE:

- CC/UC operational experience
- CC/UC software solution experience
- Previous experience with contact center workforce management, quality management or analytics systems
- In-depth knowledge of Telephony fundamentals including Carrier features, SIP, WebRTC
- At least 2 years of InContact/CXOne experience
- Strong Skills in Applications development, mainly within Web communication and customer engagement technology
- Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3

Desired Qualifications:

- Proven experience managing metrics, ensuring customer satisfaction, and reporting statistical performance levels related to both CC and UC.
- Enterprise telephony industry experience with solutions like inContact, Nice, Verint, Genesys, Cisco, Avaya, Microsoft, Mitel, Broadsoft, Five9s, 8x8, Talkdesk, Aspect, etc. is highly desirable
- Demonstrated success with implementations of scale (hundreds of sites, thousands of users), complexity, and high-profile enterprise customers
- Ability to coach professionals at all levels of development, from early career hires to the experienced professional wanting to enhance already robust skills
- Strong understanding and experience with Customer Experience (CX) and Customer Journey Mapping valuable
- BS/BA in technical (e.g., Computer Science/Information Systems, Enginee


  • Engagement Manager

    hace 2 días


    La Florida, Chile Salesforce A tiempo completo

    **Job Category**:Customer Success Group **Job Details**:The Engagement Manager plays a critical role in setting customers up for Success by prescriptively shaping and then leading the execution of large and transformational engagements at our most strategic customers. The Engagement Manager serves as a trusted advisor to Salesforce customers, providing...

  • Engagement Manager

    hace 4 días


    La Florida, Chile Salesforce A tiempo completo

    **Job Category **:Customer Success Group **Job Details**: The Engagement Manager plays a critical role in setting customers up for Success by prescriptively shaping and then leading the execution of large and transformational engagements at our most strategic customers. The Engagement Manager serves as a trusted advisor to Salesforce customers, providing...


  • La Florida, Chile Salesforce A tiempo completo

    **Job Category **:Customer Success Group **Job Details**: The Engagement Manager plays the critical role for setting customers up for Success by prescriptively shaping and then leading the execution of large and transformational projects at our most strategic customers. The Engagement Manager serves as a trusted advisor to Salesforce customers, providing...

  • Loan Consultant

    hace 7 meses


    La Florida, Chile Taylor Morrison A tiempo completo

    Summary As a Loan Consultant you will assist customers, originate loans, and review files while being a liaison between the builder divisions, sales team, and closing department. Job Details We trust that as a Loan Consultant you will: (responsibilities) - Assist customers in the selection of loan product and securing loan approval - Originate loans to...

  • Business Consultant

    hace 2 días


    La Florida, Chile Salesforce A tiempo completo

    **Job Category **:Sales **Job Details**: The Business Consultant collaborates with internal team members and leaders (across sales, service, product, marketing, solution engineering and other Salesforce Innovation teams) and C-level client contacts (CDO, CMO, CIO, CTO) in the Financial Services industry. Business Consultants help drive consensus in and...


  • La Florida, Chile BCforward A tiempo completo

    COBOL/IBM Mainframe Consultant **BC**forward **is currently seeking a highly motivated "COBOL/IBM Mainframe Consultant" for a REMOTE opportunity !** **Position Title**:COBOL/IBM Mainframe Consultant*** **Location**: REMOTE **Anticipated Start Date**: ASAP **Expected Duration: 6+ Months with potential to long term** **Job Type**: CONTRACT (%3D40 HRS...


  • La Florida, Chile Salesforce A tiempo completo

    **Job Category**:Sales **Job Details**:**Role Description**This Solution Engineer role is in the Professional Services Industry. The Professional Services industry includes large and influential accounts that span the Big 4, Management Consulting and IT Consulting. Also known as a " Pre -Sales Engineer" or "Sales Consultant," the Solution Engineer is...

  • Account Manager

    hace 6 meses


    La Florida, Chile Epic Staffing Group A tiempo completo

    Are you ready to join EPIC STAFFING GROUP and unlock a world of extraordinary opportunities? We're not just a company, we're a dynamic force of innovation and collaboration. Dive into a workplace where your creativity is cherished, your growth is prioritized, and your impact on healthcare and life sciences is monumental. If you're ready for a thrilling...

  • Sales Consultant

    hace 7 horas


    La Florida, Chile Allegion A tiempo completo

    Creating Peace of Mind by Pioneering Safety and Security At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 11,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. SALES CONSULTANT, SINGLE - FAMILY, SCHLAGE LOCK -...


  • La Florida, Chile Veritas Technologies A tiempo completo

    About VERITAS Veritas solves what no one else can. With an industry-leading product portfolio, we offer proven, modern, and integrated technology that brings together availability, protection, and insights. Our Veritas Enterprise Data Services Platform addresses current and future data issues end-to-end - keeping mission-critical workloads highly available,...

  • Product Manager

    hace 2 días


    La Florida, Chile AAA The Auto Club Group A tiempo completo

    It’s a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD **Job Type**: Full time Exempt/Non Exempt: Salary **Job Description**: Product Manager - The Auto Club Group What you will do: Provides support in the strategic positioning of Auto Club Group (ACG) products and services in order to meet member...


  • La Florida, Chile Salesforce A tiempo completo

    **Job Category**:Sales **Job Details **We partner with our sales team to drive new business and help companies reach their growth goals. While selling value is our main focus, we intend to engage in discussions around process improvement and best practices to help our customers succeed. Our team thrives on collaboration from our diverse professional and...

  • Sales District Manager

    hace 2 días


    La Florida, Chile Global Payments (Beamery) A tiempo completo

    **Description**: **Practice Direct Core District Manager** Essential Job Functions: - Prospect AdvancedMD practice management software solutions and associated services to potential accounts within a designated sales specialty - Consult with physician practice to improve processes within the practice - Grow add-on sales to existing assigned accounts -...


  • La Florida, Chile Alcon A tiempo completo

    Fort Lauderdale/Miami Cataract Account Manager Position opening At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we...

  • Project Manager

    hace 9 meses


    La Florida, Chile Lerner Management Consulting A tiempo completo

    **_Contact H&A for Details_**: **Position Details & Responsibilities**: Our client is an organization that provides a wide range of construction and equipment services. They are seeking a **Project Manager** to join their team in **Florida**. The Project Manager holds a key role in a wide range of responsibilities across the project lifecycle, spanning from...

  • Sales Manager

    hace 7 meses


    La Florida, Chile Gartner A tiempo completo

    **Description**: **Sales Manager** Are you looking for a dynamic career with excellent growth potential at a global l market leader? If so, consider Gartner, the world's leading research and advisory company. Gartner delivers the technology-related insights necessary for our clients to make the right business decisions, every day. We are seeking highly...

  • QA Manager

    hace 1 mes


    La Florida, Chile BCforward A tiempo completo

    QA Manager **BCforward is currently seeking a highly motivated QA Manager for an opportunity in FL.** **Position Title**:QA Manager** **Location: Remote** **Expected Duration: 6+ Months** **Anticipated Start Date: - ASAP** - Responsible for reporting progress, planning, resource staffing, hiring, addressing performance concerns, process adherence for...


  • La Florida, Chile Openpath Security Inc. A tiempo completo

    Company Overview Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home. We unify voice, data, video and analytics in one...

  • General Manager

    hace 7 meses


    La Florida, Chile Interstate Batteries A tiempo completo

    Our mission is to be a trusted workplace for team members to be their whole selves at work. A company that people love and positively impacts the lives of all whom we touch. be your best self At Interstate Batteries, you have the chance to be excellent at work and excellent at life. We know that professional success depends on personal wellbeing. That's...

  • Sales Manager, Le, Gts

    hace 2 días


    La Florida, Chile Gartner A tiempo completo

    **Description**: **About the role**: The Sales Manager's primary role is to attract, lead, coach and develop a team of quota-bearing associates to drive revenue for Gartner. A Sales Manager typically manages a team of 6-12 direct reports. **What you’ll do**: - Achieve or overachieve financial targets - Develop and execute strategy for achievement of...