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Technical Consulting Expertise Leader

hace 1 mes

Santiago, Metropolitana, Chile ServiceRocket A tiempo completo

About ServiceRocket

ServiceRocket is a global tech-enabled services company based in Palo Alto, California. Our purpose is to be the single most reliable partner in accelerating our clients' growth.

We are committed to developing every team member and building trust with our customers. With over 20 years of experience, we've established ourselves as a trusted partner for companies looking to achieve their goals.

Why Choose ServiceRocket

  • A 20+ year track record of delivering tech services and solutions with industry giants
  • A diverse team living by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor
  • Certified as a best place to work for our US, Chile, and Malaysian offices
  • A fun-loving and inclusive work environment that supports professional growth and personal well-being

Job Overview

We're seeking experienced technical consultants who can deliver high-quality solutions, consistently delight our customers, and help us grow a world-class consulting practice.

Key Responsibilities

  1. Design, develop, and implement high-quality solutions including architectural system design
  2. Facilitate customer discussions to discover key business and technical requirements, and develop implementation plans based on identified requirements
  3. Provide experienced guidance, feedback, and recommendations to customers based on established best practices
  4. Support the roll-out, adoption, and scaling of provided solutions for customers
  5. Handle customer engagements as a project manager, responsible for scheduling, coordination, communication, and enhancing the customer relationship
  6. Advise on internal tools and processes as a senior member of the technical team
  7. Promote yourself as a subject matter expert and valued member of the community
  8. Assist with proposal development and statement of work definitions
  9. Engage with potential customers on sales calls as a technical resource, advising on product solutions
  10. Mentor the technical consulting team and onboard new team members

Requirements

  • Bachelor's degree in Computer Science, Information Technology, Mathematics, or related technical disciplines
  • At least 3-5 years as a technical consultant or systems administrator, combined with a solid background in service design and delivery with some business analysis experience
  • A successful history in customer engagement and demonstrated exceptional consulting and influencing skills (including at C-level)
  • Proven track record in implementing solutions including installations, upgrades, migrations, workshops, integrations, and training
  • Excellent analytical skills with the ability to take a holistic view across a range of domains
  • Demonstrated expertise in undertaking analysis, evaluation, and translation of customer requirements and feeding into solutions
  • Excellent communication skills, including workshop facilitation, written, and verbal communication
  • Experience with Agile development methodologies
  • Skill in mentoring new consultants on technical and soft skills
  • Strong knowledge of software products both in terms of application-side and administration of various platforms
  • Knowledge of scripting languages (e.g., Python, Groovy, Perl, Ruby, Shell Scripting, etc.)
  • Skilled with Unix/Linux command line
  • Experience with SQL
  • An understanding of web application architecture
  • Familiarity with ITIL and ITSM principles
  • Experienced in UAT testing and test use-case development
  • Understanding and experience with integration scenarios with tools like CI/CD platforms such as Jenkins and others
  • Hands-on admin-level experience with Atlassian platform products: JIRA, Confluence, BitBucket, Cloud, Crowd, Access, Portfolio, and others is a plus

Leadership Team

With 30+ years of experience, Adam leads our Global Services team with kindness, empathy, and critical thinking. He will work closely with your manager Gareth to deliver high-impact projects and help you grow your skills to the next level.