Program Management Leader
hace 2 semanas
We're revolutionizing the fitness and wellness industry, and we need a talented Program Management Leader to help us achieve our goals.
About the RoleThis is an exciting opportunity for a skilled Program Management Leader to join our team at Mindbody. As a key member of our operations team, you will be responsible for managing the daily operations of multiple platforms and tools used by our Customer Experience (CX) team and B2B customers.
You will work closely with vendors and internal stakeholders to find ways to maximize existing tools and implement new ones into our CX ecosystem. Your primary goal will be to lead initiatives that enable customers to self-serve and reduce friction for customers and CX Associates.
Key Responsibilities:
- Manage the daily operations of multiple platforms and tools used by the CX team and B2B customers.
- Translate business requirements into solution needs and create detailed requirements.
- Work with vendors and internal stakeholders to find ways to maximize existing tools and implement new ones.
- Lead initiatives to enable customers to self-serve and reduce friction for customers and CX Associates.
The ideal candidate will have excellent written and verbal communication skills, experience working with technical partners, and a passion for constant improvement and tackling operational challenges.
Salary Range: $80,000 - $110,000 per year, depending on experience.
About UsMindbody is a leading provider of cloud-based software solutions for the fitness and wellness industry. We are committed to delivering exceptional customer experiences and building a collaborative environment that fosters innovation and growth.
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