Technical Operations Leader
hace 4 días
Technical Program Manager | Mindbody
We're a leading provider of fitness and wellness technology, seeking a skilled professional to oversee daily operations and drive innovation. With our industry-leading platform, we empower over 70,000 studios, gyms, salons, and spas worldwide. Our team is passionate about delivering exceptional customer experiences through cutting-edge tech.
About the RoleThe ideal candidate will manage multiple platforms and tools, such as Salesforce, to support the Customer Experience (CX) team and B2B customers. This includes translating business requirements into solution needs, defining integrations, and working with vendors and internal stakeholders to maximize existing tools and implement new ones.
Key Responsibilities- Manage daily operations of multiple platforms and tools used by the CX team and B2B customers.
- Translate business requirements into solution needs, creating detailed requirements and potentially conducting an RFP for a third-party solution.
- Work with vendors and internal Mindbody technical stakeholders to find ways to maximize existing tools and implement/integrate new tools into the CX ecosystem.
- Lead initiatives to enable customers to self-serve and reduce friction for customers and CX Associates.
- Assist the Enablement team with building training and educating the CX team about process improvements.
- Represent the CX team on cross-functional initiatives that impact CX Associates to ensure design and workflow improvements.
- Become the resident expert on internal defects and quantify their impact; work with cross-functional teams to prioritize a fix.
- Proficient in Salesforce.
- Comfortable with large data sets and familiarity with SQL, Tableau, and Excel.
- Self-starter who figures out how to get it done.
- Passionate about constant improvement and tackling operational challenges, proposing solutions, and measuring their impact.
- Enjoys owning a program or initiative from end to end.
- Excellent written and verbal communication skills in English.
- Experience working with technical partners and translating business requirements into solutions for a team.
We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience. At Mindbody, we value diversity and are committed to equal employment opportunities. If you're a motivated professional looking to make a meaningful impact, we encourage you to apply.
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