Technical Support Specialist for Complex Infrastructure

hace 19 horas


Santiago, Metropolitana, Chile Tbwa ChiatDay Inc A tiempo completo
About the Role

We are seeking a skilled Technical Support Specialist to join our team in providing exceptional support to customers with complex infrastructure needs.

As a Technical Support Specialist, you will be responsible for troubleshooting and resolving technical issues related to GitLab's DevSecOps Platform. This includes working with customers to understand their environments, business objectives, and challenges, and providing tailored solutions to deliver an enhanced and seamless support experience.

The ideal candidate will have excellent Linux systems administration knowledge, experience with scripting languages such as Ruby or Bash, and familiarity with MVC frameworks like Ruby on Rails. You will also possess strong communication skills, able to explain complex technical topics to customers and coworkers of varying technical skill levels.

In addition to your technical expertise, you will work collaboratively with cross-functional teams, including Engineering and Product, to ensure that customer issues are resolved efficiently and effectively.

This role offers a unique opportunity to contribute to the growth and success of our customers while developing your skills and expertise in a dynamic and supportive environment.

About Us

GitLab is a fast-growing company that enables everyone to contribute to and co-create software. We are committed to creating a workplace where everyone feels valued, respected, and empowered to make a meaningful contribution.

We offer a competitive salary range of $87,400 - $187,200 USD per year, depending on location and experience. Our benefits package includes health insurance, retirement savings, and professional development opportunities.



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