Technical Consulting Expert with Industry Leadership

hace 2 días

Santiago, Metropolitana, Chile ServiceRocket A tiempo completo

About ServiceRocket

We are a global tech-enabled services company, headquartered in Palo Alto, California. Our purpose is to accelerate our clients' growth and become their most reliable partner. We value the development of every team member and trust of every customer.

With over 20 years of experience, we've developed a diverse team that lives by our core values with a collaborative mindset. This has led to a 4.7 rating on Glassdoor and certifications as a best place to work for our US, Chile, and Malaysian offices.

Our culture is fun-loving and inclusive, supporting professional growth and personal well-being. Visit our website to learn more and become part of our Rocketeer Nation.

About the Role

We're seeking experts who have experience writing code, excellent consulting skills, consistently delighting customers, and helping us grow a world-class consulting practice. As a senior technical consultant, you will:

  • Design, develop, and implement high-quality solutions, including architectural system design.
  • Facilitate customer discussions to discover key business and technical requirements, developing implementation plans based on identified needs.
  • Provide experienced guidance, feedback, and recommendations to customers based on established best practices.
  • Support the roll-out, adoption, and scaling of provided solutions for customers.
  • Handle customer engagements as a project manager, responsible for scheduling, coordination, communication, and enhancing the customer relationship.
  • Advise on internal tools and processes as a senior member of the technical team.
  • Promote yourself as a subject matter expert and valued member of the community.
  • Assist with proposal development and statement of work definitions.
  • Engage with potential customers on sales calls as a technical resource, advising on product solutions.
  • Mentor the technical consulting team and onboard new team members, ensuring the entire team uses best practices.

Requirements and Qualifications

To succeed in this role, you will need:

  • Bachelor's degree in Computer Science, Information Technology, Mathematics, or a related technical discipline.
  • At least 3-5 years of experience as a technical consultant or systems administrator, combined with solid background in service design and delivery with some business analysis experience.
  • A successful history in customer engagement and demonstrated exceptional consulting and influencing skills (including at C-level).
  • Proven track record in implementing solutions, including installations, upgrades, migrations, workshops, integrations, and training.
  • Excellent analytical skills, with the ability to take a holistic view across multiple domains.
  • Demonstrated expertise in undertaking analysis, evaluation, and translation of customer requirements and feeding into solutions.
  • Excellent communication skills, including workshop facilitation, written, and verbal communication.
  • Experience with Agile development methodologies.
  • Enjoys mentoring new consultants on technical and soft skills that are part of the consultant's toolkit.
  • Strong knowledge of software products, both application-side and administration of various platforms.
  • Knowledge of scripting languages, such as Python, Groovy, Perl, Ruby, Shell Scripting, etc.
  • Skilled with Unix/Linux command line.
  • Experience with SQL.
  • An understanding of web application architecture.
  • Familiarity with ITIL and ITSM principles.
  • Experienced in UAT testing and test use-case development.
  • Understanding and experience with integration scenarios with tools like CI/CD platforms, such as Jenkins, and others.
  • Hands-on admin-level experience with Atlassian platform products, including JIRA, Confluence, BitBucket, Cloud, Crowd, Access, Portfolio, and others (a plus).

Salary and Benefits

This position comes with a competitive salary range of $120,000-$180,000 per annum, depending on location and experience. You will also enjoy a range of benefits, including:

  • Stock options, allowing you to participate in the ownership of the company.
  • Health insurance support for you and your family.
  • Retirement plan/funds savings, tailored to your location.
  • Career pathways program, enabling horizontal, vertical, or any other career growth path you desire.
  • Generous monthly fixed allowances, including Rockettoria, Scholarship & Learning, Tech Choice, Wellness, and generous PTO.

Our Selection Process

We strive to make our selection process a two-way conversation. You'll meet our Talent Acquisition member, who will guide you through the journey and answer any questions you may have. Then, you'll meet the hiring team and executive in charge of the area. If selected, you'll become part of our Rocketeer Nation and join us in accelerating fast-growing companies' success while growing your career.

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