Technical Expert with Global Reach
hace 4 días
ServiceRocket is a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of our clients' growth.
We are committed to the development of every employee and the trust of every client. Twenty years on and counting, we've got our clients' backs.
Why Choose ServiceRocket
A 20+ year expert in various solutions and partnerships with industry giants. Our diverse team lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor. We have been certified as a best place to work for our US, Chile and Malaysian offices.
We offer a fun-loving and inclusive work environment that supports professional growth and personal well-being. Visit our website to learn more and become a part of our team.
Job Responsibilities
Design, develop, and implement high-quality solutions including architectural system design Facilitate client discussions to discover key business and technical requirements, and develop implementation plans based on identified requirements.
Provide experienced guidance, feedback, and recommendations to clients based on established best practices Support the roll-out, adoption, and scaling of provided solutions for clients Handle client engagements as a project manager, responsible for scheduling, coordination, communication, and enhancing the client relationship.
Advise on internal tools and processes as a senior member of the technical team Promote yourself as a subject matter expert and valued member of the community Assist with proposal development and statement of work definitions Engage with potential clients on sales calls as a technical resource, advising on product solutions.
Mentor the technical consulting team and onboard new team members Help ensure the entire team uses best practices Requirements
Bachelor's degree in Computer Science, Information Technology, Mathematics or related technical disciplines At least 3 - 5 years as a technical consultant or systems administrator, combined with a solid background in service design and delivery with some business analysis experience.
A successful history in client engagement and demonstrated exceptional consulting and influencing skills (including at C-level) Proven track record in implementing solutions including installations, upgrades, migrations, workshops, integrations, and training Excellent analytical skills with the ability to take a holistic view across a range of domains.
Demonstrated expertise in undertaking analysis, evaluation and translation of client requirements and feeding into solutions Excellent communication skills, including workshop facilitation, written and verbal communication Experience with Agile development methodologies.
Enjoys mentoring new consultants on technical and soft skills that are part of the consultant's toolkit Strong knowledge of software products both in terms of application-side and administration of the various platforms Knowledge of scripting languages (e.g. Python, Groovy, Perl, Ruby, Shell Scripting, etc.).
Skilled with Unix / Linux command line Experience with SQL An understanding of web application architecture Familiarity with ITIL and ITSM principles Experienced in UAT testing and test use-case development Understanding and experience with integration scenarios with tools like CI/CD platforms such as Jenkins and others.
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