Technical Support Specialist

hace 3 días


Santiago, Metropolitana, Chile ServiceRocket A tiempo completo

At ServiceRocket, we're seeking a customer-centric and technical-savvy Intern to join our fantastic support team in Santiago. This role is responsible for assisting, diagnosing, troubleshooting, and delivering effective solutions to customers for simple technical problems.

Key Responsibilities
  • Communicate efficiently and effectively with customers
  • Own customer communications and issues from initial contact until resolution
  • Become an encyclopedia of knowledge about relevant products and their capabilities and common applications
  • Solve technical problems for customers on a daily basis while ensuring all customers have a great experience
  • Resolve issues raised within SLA with the aim of preventing future problems

We offer a competitive salary of $12,500 per month, which includes benefits such as health insurance, retirement plan/funds savings, career pathways program, generous monthly fixed allowances, and cultural heritage and community day.

Requirements
  • Currently pursuing a degree in Information Technology, Computer Science, or similar
  • Strong data analysis, critical thinking, and problem-solving skills
  • Outstanding communication skills in English, which is our common language and will be required for day-to-day operations
Benefits
  • Share the fruit program: when we grow the tree, we share the fruit–when the company grows, we share the profit
  • Stock options: you have the opportunity to participate in the ownership of the company
  • Health insurance: we support you and your family–your well-being matters
  • Career pathways program: you can grow horizontally, vertically, or any way you want
  • Generous PTO plus one cultural heritage and community day to celebrate your story, family, and culture
About Us

ServiceRocket is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.



  • Santiago, Metropolitana, Chile Lenovo A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team in Latin America. The successful candidate will be responsible for providing technical support to our Field Service agents, coordinating with technical focals, and participating in quality team interlocks.Key ResponsibilitiesSupport Field Service agents with technical...


  • Santiago, Metropolitana, Chile Caterpillar A tiempo completo

    Caterpillar is a leading manufacturer of heavy machinery and equipment. We are currently seeking a highly skilled Technical Support Operations Specialist to join our team.Estimated Salary: $60,000 - $80,000 per yearJob Description:The Technical Support Operations Specialist will be responsible for ensuring that our customers receive exceptional technical...


  • Santiago, Metropolitana, Chile Brilliant Computers A tiempo completo

    Job Title: Technical Support Specialist Job Description: As a member of the Brilliant Computers team, this Technical Support Specialist will be responsible for providing exceptional support to our clients. Key responsibilities include installing, troubleshooting, and repairing desktops, printers, and other computer peripherals. Additionally, the successful...


  • Santiago, Metropolitana, Chile SupportYourApp A tiempo completo

    Overview of the RoleAt SupportYourApp, we are a leading provider of secure technical, customer support, and CX services for tech companies worldwide. Our multicultural and multilingual environment allows individuals to thrive in their home offices while mastering new skills and achieving challenging goals.Estimated SalaryThe estimated salary for this...


  • Santiago, Metropolitana, Chile JPMorganChase A tiempo completo

    Job OverviewWe are seeking a highly skilled Technical Support Specialist to join our team at JPMorganChase. This role will provide excellent customer service, troubleshoot technical issues, and collaborate with the application team to ensure seamless support.Key Responsibilities:Customer Service: Deliver quality support to internal customers by providing a...


  • Santiago, Metropolitana, Chile Citigroup Inc. A tiempo completo

    About the RoleThe Technical Support Specialist for Mainframe Applications is a dynamic position that plays a crucial role in ensuring the smooth operation of our mainframe applications. This role involves analyzing and resolving complex technical issues, collaborating with cross-functional teams, and contributing to the development of best practices and...


  • Santiago, Metropolitana, Chile Moderntech Computer Systems Inc A tiempo completo

    Job OverviewModerntech Computer Systems Inc is seeking a skilled IT Technical Support Specialist to join our team. As an integral part of our technical support group, you will be responsible for providing top-notch support to our customers, ensuring their computer systems and equipment are running smoothly.


  • Santiago, Metropolitana, Chile Iron Systems A tiempo completo

    At Iron Systems, we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a critical role in providing exceptional support to our clients, ensuring their IT infrastructure runs smoothly and efficiently.About the JobThis is a full-time position that requires a strong background in IT...


  • Santiago, Metropolitana, Chile SupportYourApp A tiempo completo

    Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at SupportYourApp, a leading provider of outsourced customer support services.About the Role:This is an exciting opportunity to work with clients from over 30 countries and speak multiple languages. As a Technical Support Specialist, you will be responsible for...


  • Santiago, Metropolitana, Chile Nuvei A tiempo completo

    Nuvei is a Canadian fintech company accelerating the business of clients worldwide. We're looking for a Premium Account Technical Support Specialist to join our team.The ideal candidate will have hands-on technical support experience, knowledge of REST API and SDK, and excellent communication skills. They'll be responsible for providing technical guidance to...


  • Santiago, Metropolitana, Chile GP Strategies Corporation A tiempo completo

    Job SummaryThe role of the Technical Support Specialist is to provide expert assistance to our network of authorized technical services, guiding them in resolving complex diagnoses and ensuring timely issue resolution.A key objective is to deliver high-quality technical support, fostering a culture of collaboration and knowledge sharing within the...


  • Santiago, Metropolitana, Chile Lenovo A tiempo completo

    Job DescriptionKey Responsibilities:Support Lenovo's Field Service agents in Latin America with technical escalations to resolve critical customer issues.Coordinate with technical support teams to provide assistance in each country.Participate in quality assurance interlocks.Utilize key trainings to deploy with technicians and agents, working closely with...


  • Santiago, Metropolitana, Chile DNV Germany Holding GmbH A tiempo completo

    We are looking for a skilled Technical Support Specialist to join our team at DNV Germany Holding GmbH. In this role, you will provide technical assistance to customers in the renewable energy industry, ensuring their satisfaction and driving success through your expertise.About the JobThis position is based in Santiago, Chile, and reports directly to our...


  • Santiago, Metropolitana, Chile NTT DATA A tiempo completo

    Job OverviewWe are seeking a highly skilled Technical Infrastructure Support Specialist to join our team at NTT DATA. This role is responsible for providing top-notch technical support to our internal clients, ensuring the smooth operation of our IT infrastructure and systems.Your Key ResponsibilitiesProactively monitor, maintain, and administer our...


  • Santiago, Metropolitana, Chile Wipro A tiempo completo

    Role OverviewThe Production Specialist is a critical role within Wipro that requires exceptional technical support skills. This position is responsible for providing timely and effective assistance to clients, ensuring seamless process execution and delivering excellent customer service.Key Responsibilities:To provide prompt and courteous support to clients...


  • Santiago, Metropolitana, Chile Iron Systems A tiempo completo

    About the RoleIron Systems is seeking a highly skilled Desktop EUC to join our team. As a Desktop EUC, you will be responsible for providing exceptional technical support and infrastructure services to our clients.


  • Santiago, Metropolitana, Chile Servicerocket A tiempo completo

    Job DescriptionWe are seeking a skilled Customer Support Specialist to join our team at ServiceRocket. The ideal candidate will possess excellent communication skills, technical knowledge, and the ability to work effectively in a fast-paced environment.


  • Santiago, Metropolitana, Chile Wipro A tiempo completo

    Role OverviewThe Production Specialist will provide technical support to the process, resolving client issues directly or through timely escalation to meet process SLAs. Key responsibilities include managing transactions according to quality standards, fielding incoming help requests, and documenting pertinent end-user information.Main ResponsibilitiesKey...


  • Santiago, Metropolitana, Chile SupportYourApp A tiempo completo

    About UsSupportYourApp is a leading provider of outsourced customer support services to tech companies worldwide. With hubs in over 30 countries and operations in more than 60 languages, we offer premium technical, customer support, and CX solutions.Salary InformationWe offer a competitive salary ranging from $45,000 to $65,000 per year, depending on...


  • Santiago, Metropolitana, Chile Brazoderecho A tiempo completo

    Job Opportunity: Technical Autonomy SpecialistBrazoderecho is offering an exciting opportunity for a skilled professional to join our team in Las Condes, Santiago.We are seeking a highly motivated and experienced Technical Autonomy Specialist to support our mine operations related to autonomy fleet management applications.Key Responsibilities:Provide...