Technical Support Specialist

hace 1 día


Santiago, Metropolitana, Chile JPMorganChase A tiempo completo
Job Overview

We are seeking a highly skilled Technical Support Specialist to join our team at JPMorganChase. This role will provide excellent customer service, troubleshoot technical issues, and collaborate with the application team to ensure seamless support.

Key Responsibilities:
  • Customer Service: Deliver quality support to internal customers by providing a single point of contact for problem resolution and inquiries.
  • Troubleshooting: Conduct initial problem determination using documented procedures and available tools, and resolve internal and external application, hardware, and operating system issues.
  • Collaboration: Work closely with the application team to support the installation of big data applications and perform other duties as assigned.
  • Infrastructure Management: Install, configure, and maintain PC hardware and software, execute regular maintenance, upgrades, and housekeeping tasks, and support Linux and Windows operating systems and network infrastructure.
Requirements:
  • Qualifications: Strong dedication to quality customer service, knowledge of enterprise-wide service-delivery procedures, ability to provide after-hours and weekend support, and experience working on UNIX/Linux and Windows OS.
  • Skills: Troubleshooting and debugging skills, strong interpersonal communication skills, and ability to work well in a diverse environment.
  • Bilingual: Spanish 100%, English at least 90%.
Preferred Qualifications:
  • DevOps Experience: Knowledge or experience in Python and DevOps is a plus.
What We Offer:
  • Competitive Salary: $80,000 - $110,000 per year, based on location and experience.
  • Ongoing Training: Opportunities for professional growth and development in a dynamic industry.
  • Excellent Benefits: Comprehensive health insurance, retirement plan, and paid time off.


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