Technical Support Specialist
hace 5 horas
Job Description
Key Responsibilities:- Support Lenovo's Field Service agents in Latin America with technical escalations to resolve critical customer issues.
- Coordinate with technical support teams to provide assistance in each country.
- Participate in quality assurance interlocks.
- Utilize key trainings to deploy with technicians and agents, working closely with the training focal.
- Track and communicate progress on critical cases.
- Evaluate and negotiate action plans with customers and channels.
- Replicate and resolve technical issues.
- Publish and share knowledge with technical leaders.
- Maintain regular communication with North America teams.
Requirements:
- Experience in the tech industry.
- Technical background, preferably with PC experience.
- Advanced English language skills.
- Intermediate to advanced proficiency in Microsoft Excel and PowerPoint.
- Bachelor's degree in Systems Engineering or related fields.
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