Technical Support Specialist

hace 5 horas


Santiago, Metropolitana, Chile Lenovo A tiempo completo

Job Description

Key Responsibilities:
  • Support Lenovo's Field Service agents in Latin America with technical escalations to resolve critical customer issues.
  • Coordinate with technical support teams to provide assistance in each country.
  • Participate in quality assurance interlocks.
  • Utilize key trainings to deploy with technicians and agents, working closely with the training focal.
  • Track and communicate progress on critical cases.
  • Evaluate and negotiate action plans with customers and channels.
  • Replicate and resolve technical issues.
  • Publish and share knowledge with technical leaders.
  • Maintain regular communication with North America teams.

Requirements:

  • Experience in the tech industry.
  • Technical background, preferably with PC experience.
  • Advanced English language skills.
  • Intermediate to advanced proficiency in Microsoft Excel and PowerPoint.
  • Bachelor's degree in Systems Engineering or related fields.


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