Technical Support Specialist for Global Network
hace 13 horas
The role of the Technical Support Specialist is to provide expert assistance to our network of authorized technical services, guiding them in resolving complex diagnoses and ensuring timely issue resolution.
A key objective is to deliver high-quality technical support, fostering a culture of collaboration and knowledge sharing within the network.
Key responsibilities include:
- Responding promptly to diagnostic requests from the authorized service network via our online system.
- Maintaining the online system up-to-date and ensuring seamless user experience.
- Meeting response time targets set by the brand.
- Escalating difficult-to-solve cases that pose a risk to users or have legal implications in a timely manner.
- Actively participating in technical meetings to share best practices and expertise.
- Managing the training center's diagnostic equipment to ensure optimal functionality.
- Suggesting cost-effective repair solutions while prioritizing customer satisfaction.
Main Activities:
We are seeking an experienced Technical Support Specialist who possesses excellent problem-solving skills, strong communication abilities, and a proactive approach to delivering exceptional results.
Essential Skills:
- Ability to work independently with minimal supervision.
- Self-motivation and discipline to meet deadlines.
- Up-to-date technical knowledge and expertise in diagnostics.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Proactive and result-driven approach to issue resolution.
- Ability to work under pressure and manage multiple priorities.
Compensation Package:
We offer a competitive salary range of $60,000 - $80,000 per annum, commensurate with experience, plus benefits and opportunities for professional growth.
-
Santiago, Metropolitana, Chile GHD A tiempo completoAbout GHDWe are a leading global professional services company that helps our clients solve complex problems and improve their communities. Our people are at the heart of what we do, and we're committed to supporting and empowering them to make a positive impact.Job SummaryWe are seeking an experienced Technical Support Specialist to join our ISHELP group in...
-
Technical Specialist for Complex Diagnoses
hace 2 semanas
Santiago, Metropolitana, Chile GP Strategies A tiempo completoGP Strategies Corporation is a global leader in talent transformation, delivering award-winning learning and development solutions. As a Technical Specialist for Complex Diagnoses, you will support our network of authorized technical services, guiding them in solving challenging diagnoses.The role requires expertise in practical diagnostic work, with a focus...
-
Santiago, Metropolitana, Chile Iron Systems A tiempo completoAt Iron Systems, we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a critical role in providing exceptional support to our clients, ensuring their IT infrastructure runs smoothly and efficiently.About the JobThis is a full-time position that requires a strong background in IT...
-
Technical Support Specialist
hace 3 semanas
Santiago, Metropolitana, Chile Brilliant Computers A tiempo completoJob Title: Technical Support Specialist Job Description: As a member of the Brilliant Computers team, this Technical Support Specialist will be responsible for providing exceptional support to our clients. Key responsibilities include installing, troubleshooting, and repairing desktops, printers, and other computer peripherals. Additionally, the successful...
-
Technical Support Operations Specialist
hace 1 semana
Santiago, Metropolitana, Chile Caterpillar A tiempo completoCaterpillar is a leading manufacturer of heavy machinery and equipment. We are currently seeking a highly skilled Technical Support Operations Specialist to join our team.Estimated Salary: $60,000 - $80,000 per yearJob Description:The Technical Support Operations Specialist will be responsible for ensuring that our customers receive exceptional technical...
-
Santiago, Metropolitana, Chile Nuvei A tiempo completoNuvei is a Canadian fintech company accelerating the business of clients worldwide. We're looking for a Premium Account Technical Support Specialist to join our team.The ideal candidate will have hands-on technical support experience, knowledge of REST API and SDK, and excellent communication skills. They'll be responsible for providing technical guidance to...
-
Technical Support Specialist
hace 1 semana
Santiago, Metropolitana, Chile JPMorganChase A tiempo completoJob OverviewWe are seeking a highly skilled Technical Support Specialist to join our team at JPMorganChase. This role will provide excellent customer service, troubleshoot technical issues, and collaborate with the application team to ensure seamless support.Key Responsibilities:Customer Service: Deliver quality support to internal customers by providing a...
-
Technical Support Specialist
hace 4 semanas
Santiago, Metropolitana, Chile Lenovo A tiempo completoJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team in Latin America. The successful candidate will be responsible for providing technical support to our Field Service agents, coordinating with technical focals, and participating in quality team interlocks.Key ResponsibilitiesSupport Field Service agents with technical...
-
IT Support Specialist for Global Community
hace 2 días
Santiago, Metropolitana, Chile Signant Health A tiempo completoService Desk (Delivery) SpecialistSantiago, Chile Req #2811We are seeking a talented Service Desk (Delivery) Specialist to spearhead incident management and contribute to exciting projects. As a specialist, you will play a critical role in providing top-notch IT support for the global end-user community.Key Responsibilities:Incident Management: Provide Level...
-
Technical Support Specialist for Global Services
hace 5 días
Santiago, Metropolitana, Chile Service Rocket A tiempo completoAt ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer. Our goal is to be the single most reliable partner in the acceleration of your growth.We are a global tech-enabled services company with a 20+ year history of delivering expertise to industry giants. Our diverse team lives by our values with a...
-
Global Mobility Specialist
hace 4 semanas
Santiago, Metropolitana, Chile BHP Group A tiempo completoAbout the RoleWe are seeking a highly skilled Global Mobility Specialist to join our team at BHP Group. As a key member of our Global Mobility team, you will be responsible for providing strategic advice and support to our business units on global mobility matters.Key ResponsibilitiesManage the provision of strategic support to the Businesses on global...
-
Technical Support Specialist
hace 1 semana
Santiago, Metropolitana, Chile SupportYourApp A tiempo completoOverview of the RoleAt SupportYourApp, we are a leading provider of secure technical, customer support, and CX services for tech companies worldwide. Our multicultural and multilingual environment allows individuals to thrive in their home offices while mastering new skills and achieving challenging goals.Estimated SalaryThe estimated salary for this...
-
Principal Technical Support Specialist
hace 2 semanas
Santiago, Metropolitana, Chile ServiceRocket A tiempo completoG'day at ServiceRocket, a global tech-enabled services company headquartered in the US. Our purpose is to be the most reliable partner in accelerating growth. We're committed to every Rocketeer and the trust of every customer. We're seeking a customer-centric and technical-savvy Engineer to join our fantastic support team. This role is responsible for...
-
Customer Support Specialist for Tech Enthusiasts
hace 13 horas
Santiago, Metropolitana, Chile SupportYourApp A tiempo completoWe are seeking a highly skilled Customer Support Consultant to join our global team. As a Customer Support Specialist, you will play a vital role in providing exceptional technical support to our clients worldwide.About the RoleThis is a full-time remote position with a fixed schedule of Monday to Friday, 1 AM–9 AM, Mexico time. You will be responsible...
-
Technical Support Specialist
hace 4 semanas
Santiago, Metropolitana, Chile SupportYourApp A tiempo completoUnlock Your Potential as a Technical Support ConsultantAre you passionate about technology and customer support? Do you thrive in a multicultural and multilingual environment? We're looking for a skilled Technical Support Consultant to join our team at SupportYourApp.Key Responsibilities:Provide exceptional customer support and troubleshooting for online...
-
Desktop Support Specialist
hace 4 semanas
Santiago, Metropolitana, Chile Iron Systems A tiempo completoJob SummaryAt Iron Systems, we are seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing top-notch IT infrastructure field support, troubleshooting hardware and software issues, and ensuring that all technical problems are resolved efficiently and effectively.Key Responsibilities...
-
Global Executive Support Specialist
hace 1 día
Santiago, Metropolitana, Chile Willis Towers Watson (WTW) - Insurance Services A tiempo completoAbout the Role: We are seeking a highly skilled Global Executive Support Specialist to join our team at Willis Towers Watson (WTW) - Insurance Services.
-
Sales Support Specialist
hace 4 semanas
Santiago, Metropolitana, Chile ABB A tiempo completoWe're looking for a Sales Support Specialist to join our team at ABB. In this role, you'll support the assigned Sales organization and customers during the proposal process, serving as a key technical resource and showcasing your expertise in product and technology descriptions.Main Responsibilities:Define and review technical backgrounds for bid...
-
Technical Support Specialist
hace 5 días
Santiago, Metropolitana, Chile ServiceRocket A tiempo completoCompany OverviewServiceRocket is a global tech-enabled services company with over 20 years of experience in providing solutions to industry giants. Our purpose is to accelerate the growth of our clients through reliable and innovative services.SalaryThe estimated salary for this position is $60,000 - $80,000 per annum, depending on location and...
-
IT Support Specialist
hace 4 semanas
Santiago, Metropolitana, Chile Maersk A tiempo completo**Job Summary**We are seeking a skilled IT Support Specialist to join our Maersk Line Account Management team. As a key member of our team, you will provide onsite support for desktop management, asset management, and physical support for other IT equipment.**Key Responsibilities**Provide onsite support for incidents that cannot be resolved remotelyDesktop...