Technical Support Specialist
hace 1 mes
At SupportYourApp, we are a leading provider of secure technical, customer support, and CX services for tech companies worldwide. Our multicultural and multilingual environment allows individuals to thrive in their home offices while mastering new skills and achieving challenging goals.
Estimated SalaryThe estimated salary for this position is around $50,000 USD per year, considering the job requirements and industry standards.
Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer and technical support via calls, emails, and chats.
Your primary objectives will include:
- Providing timely and effective solutions to customers' technical issues
- Gathering required technical information to ensure resolution of complex cases
- Working collaboratively with cross-functional teams to resolve customer inquiries
In addition to these responsibilities, you will also need to:
- Meet team KPIs and ensure customers' satisfaction
- Work securely with customers' sensitive information
To succeed in this role, you will need:
- Excellent English language skills (both written and verbal)
- Ability to work independently and proactively in a fast-paced environment
- A personal laptop or computer with a stable internet connection
We offer a range of benefits, including:
- Flexible schedule: Friday to Sunday, along with two flexible days during the week, 5 AM–1 PM, Chile time
- Opportunity to work fully remotely
- Inclusive international environment
- Good bonuses for referring friends
- Paid intensive training and probation
We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
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