Technical Support Specialist

hace 1 mes


Santiago, Metropolitana, Chile SupportYourApp A tiempo completo
Overview of the Role

At SupportYourApp, we are a leading provider of secure technical, customer support, and CX services for tech companies worldwide. Our multicultural and multilingual environment allows individuals to thrive in their home offices while mastering new skills and achieving challenging goals.

Estimated Salary

The estimated salary for this position is around $50,000 USD per year, considering the job requirements and industry standards.

Job Description

We are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer and technical support via calls, emails, and chats.

Your primary objectives will include:

  • Providing timely and effective solutions to customers' technical issues
  • Gathering required technical information to ensure resolution of complex cases
  • Working collaboratively with cross-functional teams to resolve customer inquiries

In addition to these responsibilities, you will also need to:

  • Meet team KPIs and ensure customers' satisfaction
  • Work securely with customers' sensitive information
Required Skills and Qualifications

To succeed in this role, you will need:

  • Excellent English language skills (both written and verbal)
  • Ability to work independently and proactively in a fast-paced environment
  • A personal laptop or computer with a stable internet connection
Benefits

We offer a range of benefits, including:

  • Flexible schedule: Friday to Sunday, along with two flexible days during the week, 5 AM–1 PM, Chile time
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Good bonuses for referring friends
  • Paid intensive training and probation

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.



  • Santiago, Metropolitana, Chile Lenovo A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team in Latin America. The successful candidate will be responsible for providing technical support to our Field Service agents, coordinating with technical focals, and participating in quality team interlocks.Key ResponsibilitiesSupport Field Service agents with technical...


  • Santiago, Metropolitana, Chile Caterpillar A tiempo completo

    Caterpillar is a leading manufacturer of heavy machinery and equipment. We are currently seeking a highly skilled Technical Support Operations Specialist to join our team.Estimated Salary: $60,000 - $80,000 per yearJob Description:The Technical Support Operations Specialist will be responsible for ensuring that our customers receive exceptional technical...


  • Santiago, Metropolitana, Chile Citigroup Inc. A tiempo completo

    About the RoleThe Technical Support Specialist for Mainframe Applications is a dynamic position that plays a crucial role in ensuring the smooth operation of our mainframe applications. This role involves analyzing and resolving complex technical issues, collaborating with cross-functional teams, and contributing to the development of best practices and...


  • Santiago, Metropolitana, Chile Moderntech Computer Systems Inc A tiempo completo

    Job OverviewModerntech Computer Systems Inc is seeking a skilled IT Technical Support Specialist to join our team. As an integral part of our technical support group, you will be responsible for providing top-notch support to our customers, ensuring their computer systems and equipment are running smoothly.


  • Santiago, Metropolitana, Chile Iron Systems A tiempo completo

    At Iron Systems, we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a critical role in providing exceptional support to our clients, ensuring their IT infrastructure runs smoothly and efficiently.About the JobThis is a full-time position that requires a strong background in IT...


  • Santiago, Metropolitana, Chile SupportYourApp A tiempo completo

    Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at SupportYourApp, a leading provider of outsourced customer support services.About the Role:This is an exciting opportunity to work with clients from over 30 countries and speak multiple languages. As a Technical Support Specialist, you will be responsible for...


  • Santiago, Metropolitana, Chile Nuvei A tiempo completo

    Nuvei is a Canadian fintech company accelerating the business of clients worldwide. We're looking for a Premium Account Technical Support Specialist to join our team.The ideal candidate will have hands-on technical support experience, knowledge of REST API and SDK, and excellent communication skills. They'll be responsible for providing technical guidance to...


  • Santiago, Metropolitana, Chile GP Strategies Corporation A tiempo completo

    Job SummaryThe role of the Technical Support Specialist is to provide expert assistance to our network of authorized technical services, guiding them in resolving complex diagnoses and ensuring timely issue resolution.A key objective is to deliver high-quality technical support, fostering a culture of collaboration and knowledge sharing within the...


  • Santiago, Metropolitana, Chile Lenovo A tiempo completo

    Job DescriptionKey Responsibilities:Support Lenovo's Field Service agents in Latin America with technical escalations to resolve critical customer issues.Coordinate with technical support teams to provide assistance in each country.Participate in quality assurance interlocks.Utilize key trainings to deploy with technicians and agents, working closely with...


  • Santiago, Metropolitana, Chile DNV Germany Holding GmbH A tiempo completo

    We are looking for a skilled Technical Support Specialist to join our team at DNV Germany Holding GmbH. In this role, you will provide technical assistance to customers in the renewable energy industry, ensuring their satisfaction and driving success through your expertise.About the JobThis position is based in Santiago, Chile, and reports directly to our...


  • Santiago, Metropolitana, Chile NTT DATA A tiempo completo

    Job OverviewWe are seeking a highly skilled Technical Infrastructure Support Specialist to join our team at NTT DATA. This role is responsible for providing top-notch technical support to our internal clients, ensuring the smooth operation of our IT infrastructure and systems.Your Key ResponsibilitiesProactively monitor, maintain, and administer our...


  • Santiago, Metropolitana, Chile Wipro A tiempo completo

    Role OverviewThe Production Specialist is a critical role within Wipro that requires exceptional technical support skills. This position is responsible for providing timely and effective assistance to clients, ensuring seamless process execution and delivering excellent customer service.Key Responsibilities:To provide prompt and courteous support to clients...


  • Santiago, Metropolitana, Chile Iron Systems A tiempo completo

    About the RoleIron Systems is seeking a highly skilled Desktop EUC to join our team. As a Desktop EUC, you will be responsible for providing exceptional technical support and infrastructure services to our clients.


  • Santiago, Metropolitana, Chile Wipro A tiempo completo

    Role OverviewThe Production Specialist will provide technical support to the process, resolving client issues directly or through timely escalation to meet process SLAs. Key responsibilities include managing transactions according to quality standards, fielding incoming help requests, and documenting pertinent end-user information.Main ResponsibilitiesKey...


  • Santiago, Metropolitana, Chile Servicerocket A tiempo completo

    Job DescriptionWe are seeking a skilled Customer Support Specialist to join our team at ServiceRocket. The ideal candidate will possess excellent communication skills, technical knowledge, and the ability to work effectively in a fast-paced environment.


  • Santiago, Metropolitana, Chile SupportYourApp A tiempo completo

    About UsSupportYourApp is a leading provider of outsourced customer support services to tech companies worldwide. With hubs in over 30 countries and operations in more than 60 languages, we offer premium technical, customer support, and CX solutions.Salary InformationWe offer a competitive salary ranging from $45,000 to $65,000 per year, depending on...


  • Santiago, Metropolitana, Chile Brazoderecho A tiempo completo

    Job Opportunity: Technical Autonomy SpecialistBrazoderecho is offering an exciting opportunity for a skilled professional to join our team in Las Condes, Santiago.We are seeking a highly motivated and experienced Technical Autonomy Specialist to support our mine operations related to autonomy fleet management applications.Key Responsibilities:Provide...


  • Santiago, Metropolitana, Chile SupportYourApp A tiempo completo

    Unlock Your Potential in Customer SupportAre you passionate about delivering exceptional customer experiences? Do you have a knack for technical problem-solving and a flair for communication?We're seeking a skilled Customer Support Specialist to join our team at SupportYourApp. As a key member of our support team, you'll be responsible for providing...


  • Santiago, Metropolitana, Chile ServiceRocket A tiempo completo

    G'day at ServiceRocket, a global tech-enabled services company headquartered in the US. Our purpose is to be the most reliable partner in accelerating growth. We're committed to every Rocketeer and the trust of every customer. We're seeking a customer-centric and technical-savvy Engineer to join our fantastic support team. This role is responsible for...


  • Santiago, Metropolitana, Chile GHD A tiempo completo

    About GHDWe are a leading global professional services company that helps our clients solve complex problems and improve their communities. Our people are at the heart of what we do, and we're committed to supporting and empowering them to make a positive impact.Job SummaryWe are seeking an experienced Technical Support Specialist to join our ISHELP group in...