Technical Support Specialist for Renewable Energy Systems

hace 2 días


Santiago, Metropolitana, Chile DNV Germany Holding GmbH A tiempo completo

We are looking for a skilled Technical Support Specialist to join our team at DNV Germany Holding GmbH. In this role, you will provide technical assistance to customers in the renewable energy industry, ensuring their satisfaction and driving success through your expertise.

About the Job

This position is based in Santiago, Chile, and reports directly to our office. As a Technical Support Specialist, you will be responsible for:

  • Managing customer requests related to networking, dataloggers, and device communications
  • Providing technical support via email and phone to customers
  • Implementing project modifications based on customer needs
  • Creating and modifying electrical diagrams (AutoCAD)
  • Managing internal documentation
  • Setting up GPM platforms (Web Portal, GPM Plus, GPM Scada, and Horizon)
  • Detecting errors and supporting quality improvement initiatives

The Ideal Candidate

To excel in this role, you should have:

  • A university degree in a technical field such as Informatics Systems Management, Electronics Engineering, Telecommunications, or similar
  • At least 3 years of experience in a customer-facing role (e.g., Helpdesk, Customer Success, Customer Service, Technical Support) or providing technical assistance to customers
  • A proven track record of managing customer relationships
  • Excellent communication skills, with fluency in written and spoken Spanish and English

What We Offer

We offer a competitive salary range of $60,000 - $80,000 per year, commensurate with experience. Our benefits package includes comprehensive health insurance, retirement plan matching, and generous paid time off. If you're passionate about renewable energy and possess excellent technical and communication skills, we encourage you to apply for this exciting opportunity.



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