Technical Support Specialist for Renewable Energy Systems
hace 1 mes
We are looking for a skilled Technical Support Specialist to join our team at DNV Germany Holding GmbH. In this role, you will provide technical assistance to customers in the renewable energy industry, ensuring their satisfaction and driving success through your expertise.
About the Job
This position is based in Santiago, Chile, and reports directly to our office. As a Technical Support Specialist, you will be responsible for:
- Managing customer requests related to networking, dataloggers, and device communications
- Providing technical support via email and phone to customers
- Implementing project modifications based on customer needs
- Creating and modifying electrical diagrams (AutoCAD)
- Managing internal documentation
- Setting up GPM platforms (Web Portal, GPM Plus, GPM Scada, and Horizon)
- Detecting errors and supporting quality improvement initiatives
The Ideal Candidate
To excel in this role, you should have:
- A university degree in a technical field such as Informatics Systems Management, Electronics Engineering, Telecommunications, or similar
- At least 3 years of experience in a customer-facing role (e.g., Helpdesk, Customer Success, Customer Service, Technical Support) or providing technical assistance to customers
- A proven track record of managing customer relationships
- Excellent communication skills, with fluency in written and spoken Spanish and English
What We Offer
We offer a competitive salary range of $60,000 - $80,000 per year, commensurate with experience. Our benefits package includes comprehensive health insurance, retirement plan matching, and generous paid time off. If you're passionate about renewable energy and possess excellent technical and communication skills, we encourage you to apply for this exciting opportunity.
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