Technical Support Specialist

hace 4 días


Santiago, Metropolitana, Chile ABB Schweiz AG A tiempo completo
Technical Support Lead

At ABB Schweiz AG, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.


This position reports directly to the Service Operations Manager.

Your Role and Responsibilities:
  • Provide technical assistance to internal and external customers while ensuring timely and cost-effective support in accordance with standard processes and guidelines.
  • Support more complex technical support cases on a daily basis.
  • Showcase expertise by contributing to customer satisfaction through executing support work according to customer expectations.

The hybrid work model for this role contributes to the Motion business area in Santiago, Chile, with main accountability for the following tasks:

  1. Identifying opportunities to address additional concerns and reporting those opportunities to the account team through local business processes.
  2. Categorizing technical issues and analyzing them through communication with customers and remote connections to assets for a range of services and products certified personnel can perform.
  3. Preparing all documents and customer reports to be acknowledged by the customer representative.
  4. Recognizing improvement needs in ways of working and driving improvement actions within their area of responsibility.
Our Team Dynamics:

You will join a dynamic, talented, high-performing team where you will thrive.

Qualifications:
  • Degree in Electrical Engineering.
  • Able to demonstrate experience in managing equipment, particularly ABB equipment, with over 5 years of expertise in drives and electric motors.
  • Enhanced knowledge of IT tools: Excel and Power BI.
  • Proficient in intermediate to advanced English communication.
  • Passionate about communication and collaboration, willing to travel to field locations (40% of the time).


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