Technical Support Analyst

hace 3 días


Santiago, Metropolitana, Chile CallTek A tiempo completo

CallTek is seeking a highly motivated Technical Support Analyst - Bilingual to join our dynamic team. In this role, you will be responsible for providing first-line technical support to our clients, ensuring the availability and performance of their IT systems. Your duties will include monitoring network operations, addressing incidents, and delivering exceptional customer service in both Spanish and English.

Responsibilities:
  • Monitor network performance and manage incidents through our ticketing system.
  • Provide bilingual technical support to clients, responding to their inquiries and resolving issues related to networks, servers, and workstations.
  • Troubleshoot and resolve complex technical issues while maintaining clear communication with clients.
  • Escalate complex issues to the appropriate technical teams while maintaining client communication.
  • Document all interactions and resolutions accurately in the ticketing system.

If you're a detail-oriented and organized individual with excellent analytical and problem-solving skills, we encourage you to apply for this exciting opportunity



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