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Technical Support Specialist
hace 1 semana
A technical support specialist is responsible for providing timely and cost-effective support to internal and external customers. In this role, you will be the primary point of contact for technical inquiries and issues, ensuring that all concerns are addressed in a professional and efficient manner.
The ideal candidate will have a strong background in electrical engineering and experience with ABB equipment. You should possess excellent communication skills, both written and verbal, as well as the ability to work independently and collaboratively as part of a high-performing team.
Key Responsibilities:
- Providing technical assistance to customers via phone, email, or remote connections
- Analyzing complex technical issues and developing solutions
- Documenting customer interactions and updating relevant records
- Identifying opportunities to improve processes and procedures
