Knowledge Technical Support Lead

hace 5 días


Santiago, Metropolitana, Chile Signant Health A tiempo completo
Knowledge Technical Support Lead

Join us at Signant Health as a Knowledge Technical Support Lead and help shape the future of clinical trials

As a Knowledge Technical Support Lead, you'll lead a team of technical support specialists in providing expert-level support to customers. You'll manage knowledge and configuration item information from study launch to study closure, ensuring accurate and timely responses to customer inquiries.

Key Responsibilities:

  • Lead a team of technical support specialists in providing expert-level support to customers.
  • Manage knowledge and configuration item information accurately and efficiently.
  • Develop and implement knowledge management strategies to improve operational efficiency.
  • Collaborate with cross-functional teams to ensure seamless communication and knowledge sharing.

Requirements:

  • Proven experience in technical support and leadership roles.
  • Excellent communication and interpersonal skills.
  • Ability to analyze complex data and make informed decisions.
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