Knowledge Technical Support Lead
hace 5 días
Join us at Signant Health as a Knowledge Technical Support Lead and help shape the future of clinical trials
As a Knowledge Technical Support Lead, you'll lead a team of technical support specialists in providing expert-level support to customers. You'll manage knowledge and configuration item information from study launch to study closure, ensuring accurate and timely responses to customer inquiries.
Key Responsibilities:
- Lead a team of technical support specialists in providing expert-level support to customers.
- Manage knowledge and configuration item information accurately and efficiently.
- Develop and implement knowledge management strategies to improve operational efficiency.
- Collaborate with cross-functional teams to ensure seamless communication and knowledge sharing.
Requirements:
- Proven experience in technical support and leadership roles.
- Excellent communication and interpersonal skills.
- Ability to analyze complex data and make informed decisions.
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