HR Business Development Specialist

hace 1 mes

Santiago, Metropolitana, Chile ServiceRocket A tiempo completo

Greetings, we are ServiceRocket, a global tech-enabled services company headquartered in California. Our purpose is to be the most reliable partner in accelerating growth for our clients. At ServiceRocket, we prioritize employee development and customer trust.

We have been serving our clients for over 20 years and continue to expand our services. Here's why you'll enjoy working with us:

  • A 20+ year tech services expert with numerous solutions and partnerships with industry giants
  • Our diverse team of experts lives by our values with a collaborative mindset, resulting in a 4.7 rating on Glassdoor
  • Certified as a best place to work for our US, Chile, and Malaysian offices

You will join a fun-loving and inclusive work environment that supports your professional growth and personal well-being. Visit our website to learn more and become part of our Rocketeer Nation.

The HR Business Partner plays a key role within the employee experience team, specializing in communication and administration across various HR programs, including compensation, benefits, staffing, organizational development, employee relations, and performance management.

This role serves as a liaison between geographic areas and the People Team, working closely with team members from multiple lines of business. The location in the Greater Santiago area will require regular engagement with our local team and the Notary.

Key Responsibilities
  • Work closely with Hiring Managers and the Talent Acquisition team to deliver offer presentations, covering core values, leadership behaviors, people culture, benefits, and organizational development
  • Onboard new employees through a structured orientation program, manage new hire paperwork, introduce corporate systems, facilitate account setup and system access, conduct employee check-ins, and team introductions
  • Gather and analyze feedback from new hires, suggest and implement changes and improvements to the hiring and onboarding process
  • Manage employee mobility and internal transfer requests based on established organizational processes and supporting policies
  • Handle general employee inquiries and requests, provide help and support on emergency situations, including personal accidents, disease outbreaks, and business disruptions
  • Manage employee communications through posts and company all-hands meetings
  • Liaise between business functional areas and specialized operational teams, such as Workforce Planning, Legal, Finance, and IT, to fulfill employee service desk requests
  • Review and maintain the Chilean employee handbook, assist with employee training on culture, benefits, and policies
  • Work closely with management in implementing corporate processes and policies related to human resources, organizational, and employee development
  • Consult with employees and managers to address human resources-related issues guided by organizational core values and leadership behaviors, and monitor employee retention and turnover rates
  • Offboard employees by conducting exit interviews to gather insights and collect data about employee experience, secure equipment, and revoke access to corporate systems
  • Develops, updates, and executes company-wide employee experience and manager effectiveness programs and initiatives
Requirements
  • Bachelor's degree and a minimum of 5 years of Human Resources experience
  • Proven experience in Employee Communications, Management Support, Training Programs, Onboarding, and Offboarding, Employee Satisfaction, and Retention
  • Outstanding communication skills in English, which is our common language, required for day-to-day operations
  • Demonstrated ability to engage in conversations with senior leaders to propose programs/policies/processes leveraging standard business tools (i.e., GoogleSuite, video conferencing, data analysis)
  • Experienced in collaborating with multiple cross-cultural stakeholders to deliver effective business solutions
  • Good knowledge of common HR processes, policies, and local employment laws across the entire HR lifecycle
  • A strong analytical mind for identifying and using data to draw HR-related solutions
  • Relevant experience in HRMS systems and processes (Netsuite is a plus)
Compensation

The estimated salary for this position is $80,000 - $120,000 per annum, depending on qualifications and experience. This figure includes base salary and additional benefits.

Your leaders at ServiceRocket include Jeff, our Triathlon superstar and Senior Director of People, and Juliane, who will guide and support you in shaping our culture and mastering multiple skills.

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