Technical Assistance Specialist
hace 3 semanas
GP Strategies Corporation is a leading provider of talent transformation solutions. Our award-winning learning and development services help organizations achieve meaningful change through their people.
With a global network of learning experts, we deliver innovative consulting, learning services, and talent technology solutions to over 6,000 organizations worldwide.
Job Summary
The Technical Assistance Specialist will support our network of authorized technical services, providing technical support and guidance to resolve complex diagnoses. This role requires remote and on-site diagnoses, with a focus on providing timely and effective solutions.
Key Responsibilities:
- Respond to diagnostic requests from the authorized service network
- Keep the online system up to date
- Maintain response times within brand parameters
- Escalate difficult-to-solve cases that pose a risk to users or have legal implications
- Participate in technical meetings
- Manage diagnostic equipment
- Suggest suitable repairs while controlling costs
Requirements:
- Ability to work in an organized and methodical manner
- Self-management
- Up-to-date technical knowledge
- Responsibility
- Ability to interact with diverse clients
- Ability to communicate technically and socially
- Ability to work under pressure
- Proactivity
GP Strategies values diversity and is committed to creating an inclusive work environment. We support our employees, regardless of their background or location, to achieve our goals and drive innovation.
We are an Equal Opportunity Employer and welcome applications from qualified candidates without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class.
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