Technical Support Specialist
hace 4 semanas
Are you passionate about technology and customer support? Do you thrive in a multicultural and multilingual environment? We're looking for a skilled Technical Support Consultant to join our team at SupportYourApp.
Key Responsibilities:- Provide exceptional customer support and troubleshooting for online course teams and instructors
- Apply the latest customer happiness practices to deliver outstanding results
- Advise course teams on best practices and options to ensure seamless support
- Monitor internal escalation channels to ensure timely resolution
- Collaborate with the product and engineering team for bug resolution and feature requests
- Provide omni-channel support via calls and emails to meet customer needs
- Become a product expert and continuously grow your knowledge
- Maintain working knowledge of our client's products and services
- Excellent English and Spanish language skills
- General knowledge of coding and web development practices
- Familiarity with debugging HTML, JavaScript, and Python
- At least 3 years of experience in customer support and technical troubleshooting for SaaS customers
- Experience in technical support and database queries
- Experience with Zendesk, Jira, and GitHub
- Excellent business writing and communication skills
- A personal laptop or computer with at least 8Gb of RAM and a stable internet connection
- A fixed schedule from Monday to Friday, 10 AM–6 PM, Chile time
- The opportunity to work fully remotely
- An inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
We welcome people with various backgrounds and experiences. If you're passionate about technology and customer support, we encourage you to apply. Please send your CV in English, highlighting your outstanding skills.
Visit our website: www.supportyourapp.com
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