Technical Support Specialist

hace 2 meses


Santiago, Metropolitana, Chile ServiceRocket A tiempo completo
About the Role

We are seeking a highly skilled and customer-centric Technical Support Specialist to join our Support Engineering team in Santiago. As a key member of our team, you will be responsible for providing exceptional technical support to our customers, troubleshooting complex technical issues, and delivering effective solutions.

Key Responsibilities
  • Communicate efficiently and effectively with customers to understand their technical needs and provide timely resolutions.
  • Own customer communications and issues from initial contact until resolution, ensuring a high level of customer satisfaction.
  • Develop and maintain in-depth knowledge of our products and services, including their capabilities and common applications.
  • Solve technical problems for customers on a daily basis, ensuring all customers have a great experience.
  • Collaborate with other team members to analyze and debug technical issues, driving continued innovation within the Support Engineering organization.
  • Resolve issues raised within SLA, with the aim of preventing future problems.
  • Learn, document, and share knowledge with others to ensure a high level of technical expertise within the team.
Requirements
  • Basic Linux Administration, Basic SQL, and Basic Java Application troubleshooting skills.
  • Strong data analysis, critical thinking, and problem-solving skills.
  • Ability to work independently and with others.
  • Minimum of 1-2 years of related experience with a Bachelor's degree; or 2 years and a Master's degree; or equivalent work experience.
About Us

ServiceRocket is a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of our customers' growth. We are committed to the development of every Rocketeer and the trust of every customer.



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