Desktop Support Specialist

hace 6 días

Santiago, Metropolitana, Chile Iron Systems A tiempo completo
Job Summary

At Iron Systems, we are seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing top-notch IT infrastructure field support, troubleshooting hardware and software issues, and ensuring that all technical problems are resolved efficiently and effectively.

Key Responsibilities

Provide expert-level support for desktops, laptops, printers, and other computer peripherals, including troubleshooting and fixing hardware and software problems.

Install, configure, and troubleshoot enterprise LAN and WAN setups, as well as smart hand activities at sites.

Lift and move computer equipment weighing up to 50Lbs, as needed.

Provide desk-side support and PC break/fix services, including basic administration of Windows O/S and MAC/Linux OS, and Mac OS/Apple device troubleshooting.

Utilize knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP to troubleshoot and resolve technical issues.

Perform smart hand support for peripheral and networking hardware, including monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, and multi-port data termination panels.

Troubleshoot issues with systems and networks using good deductive reasoning skills and resolving issues related to end-user network cabling.

Support RF devices, including troubleshooting and configuration, Thermal and Zebra printers.

Analyze repeat call patterns and develop preventive actions to reduce technical issues.

Participate in problem management and work closely with clients and management to resolve technical issues.

Possess excellent written and oral communication skills, as well as people skills, to effectively interact with clients and management.

Work effectively under deadlines and complete tasks on-time, taking proactive ownership and working with a sense of urgency.

Set up and troubleshoot Mobile Device Management (MDM) tools, including Mobile Iron and Intune, for email, RSA authentication, VPN connectivity, and troubleshooting.

Troubleshoot Apple devices and apps, as well as have a good understanding of VDI, SCCM/LanDesk/Altris, Skype for Business, and OneDrive.

Preferably hold an Associate's Degree in Electronics and CompTIA A+ Certification.

Experience with ticketing tools, such as ServiceNow, is a plus.

Requirements

Good customer management skills.

Excellent oral and written communication skills, with the ability to interact and work with customers at different levels.

Self-driven and result-oriented, with a passion for the work.

Bilingual resources with a primary language other than English are a plus.

  • Desktop Support Specialist

    hace 4 semanas

    Santiago, Metropolitana, Chile Iron Systems A tiempo completo

    Job DescriptionWe are seeking a highly skilled Desktop EUC Support Specialist to join our team at Iron Systems. As a key member of our IT team, you will be responsible for providing top-notch support for our desktop infrastructure, including troubleshooting hardware and software issues, installing and configuring desktop applications, and performing smart...

  • Desktop Support Specialist

    hace 4 semanas

    Santiago, Metropolitana, Chile Iron Systems A tiempo completo

    Job DescriptionIron Systems is seeking a highly skilled Desktop EUC Support Specialist to join our team. As a Desktop EUC Support Specialist, you will be responsible for providing top-notch support for our clients' desktop infrastructure, including hardware, software, and operating system issues.Key ResponsibilitiesProvide field support for IT...

  • Desktop Support Specialist

    hace 3 semanas

    Santiago, Metropolitana, Chile Iron Systems A tiempo completo

    Job DescriptionWe are seeking a highly skilled Desktop EUC Support Specialist to join our team at Iron Systems. As a key member of our IT team, you will be responsible for providing top-notch support for our desktop infrastructure, including troubleshooting hardware and software issues, installing and configuring desktop applications, and performing smart...

  • Desktop Support Specialist

    hace 3 días

    Santiago, Metropolitana, Chile Iron Systems A tiempo completo

    Job SummaryAt Iron Systems, we are seeking a highly skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing top-notch IT infrastructure field support, troubleshooting hardware, software, and operating system issues, and fixing problems without impacting hardware warranty or customer security...

  • Desktop Support Specialist

    hace 3 semanas

    Santiago, Metropolitana, Chile Iron Systems A tiempo completo

    Job DescriptionWe are seeking a highly skilled Desktop EUC Support Specialist to join our team at Iron Systems. As a key member of our IT team, you will be responsible for providing top-notch support for our desktop infrastructure, including troubleshooting hardware and software issues, installing and configuring desktop applications, and performing smart...

  • Desktop Support Specialist

    hace 3 semanas

    Santiago, Metropolitana, Chile Iron Systems A tiempo completo

    Job DescriptionWe are seeking a highly skilled Desktop EUC Support Specialist to join our team at Iron Systems. As a key member of our IT team, you will be responsible for providing top-notch support for our desktop infrastructure, including troubleshooting hardware and software issues, installing and configuring desktop applications, and performing smart...

  • Desktop Support Specialist

    hace 3 semanas

    Santiago, Metropolitana, Chile Iron Systems A tiempo completo

    Job DescriptionWe are seeking a highly skilled Desktop EUC Support Specialist to join our team at Iron Systems. As a key member of our IT team, you will be responsible for providing top-notch support for our desktop infrastructure, including troubleshooting hardware and software issues, installing and configuring desktop applications, and performing smart...

  • Desktop Infrastructure Support Specialist

    hace 2 días

    Santiago, Metropolitana, Chile Iron Systems A tiempo completo

    Job SummaryIron Systems is seeking a skilled Desktop Infrastructure Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch field support for our clients.Key ResponsibilitiesProvide expert-level support for desktop hardware, software, and operating system issues.Install, troubleshoot, and...

  • IT Support Specialist

    hace 7 días

    Santiago, Metropolitana, Chile Maersk A tiempo completo

    **Job Summary**We are seeking a skilled IT Support Specialist to join our Maersk Line Account Management team. As a key member of our team, you will provide onsite support for desktop management, asset management, and physical support for other IT equipment.**Key Responsibilities**Provide onsite support for incidents that cannot be resolved remotelyDesktop...

  • Local Support Specialist

    hace 2 meses

    Santiago, Metropolitana, Chile Maersk A tiempo completo

    Job Description**Role Summary**We are seeking a highly skilled and experienced IT Support Professional to join our team at Maersk. As a Local Support Specialist, you will be responsible for providing exceptional support to our business customers, ensuring that their IT needs are met and exceeded.Key ResponsibilitiesProvide onsite support to our business...

  • Local Support Specialist

    hace 1 mes

    Santiago, Metropolitana, Chile Maersk A tiempo completo

    Job SummaryWe are seeking a skilled Local Support Analyst to join our team at Maersk. As a key member of our IT organization, you will be responsible for providing exceptional technical support to our business customers.Key ResponsibilitiesProvide onsite support for desktop management, asset management, and physical support for other IT equipmentInstall,...

  • Technical Support Specialist

    hace 1 mes

    Santiago, Metropolitana, Chile Lenovo A tiempo completo

    Job OverviewWe are seeking a highly skilled Technical Support Specialist to join our team at Lenovo. As a Technical Support Specialist, you will be responsible for providing technical support to our Field Service agents in Latin America, escalating critical matters to resolve customer issues.Key ResponsibilitiesSupport Field Service agents with technical...

  • Technical Support Specialist

    hace 2 meses

    Santiago, Metropolitana, Chile Lenovo A tiempo completo

    Job OverviewLenovo is seeking a highly skilled Technical Support Specialist to join our team in Latin America. As a Technical Support Specialist, you will be responsible for providing technical support to our Field Service agents in Latin America, ensuring that customer issues are resolved efficiently and effectively.Key ResponsibilitiesProvide technical...

  • Customer Support Specialist

    hace 7 días

    Santiago, Metropolitana, Chile SupportYourApp A tiempo completo

    Are you passionate about delivering exceptional customer experiences?We're looking for a skilled Customer Support Specialist to join our team at SupportYourApp, a leading Support-as-a-Service company.As a Customer Support Specialist, you will be responsible for providing top-notch technical support to our clients across the globe. You will work closely with...

  • Technical Support Specialist

    hace 2 meses

    Santiago, Metropolitana, Chile Lenovo A tiempo completo

    Job OverviewLenovo is seeking a highly skilled Technical Support Specialist to join our team in Latin America. As a Technical Support Specialist, you will be responsible for providing technical support to our Field Service agents in Latin America, ensuring that customer issues are resolved efficiently and effectively.Key ResponsibilitiesProvide technical...

  • Local Support Specialist

    hace 4 semanas

    Santiago, Metropolitana, Chile Maersk A tiempo completo

    Job DescriptionMaersk is seeking a skilled Local Support Analyst to join our team. As a key member of our IT organization, you will be responsible for providing onsite support to our business customers in their geographical area of responsibility.Key ResponsibilitiesProvide onsite support for desktop management, asset management, and physical support for...

  • Clinical Support Specialist

    hace 2 meses

    Santiago, Metropolitana, Chile Boston Scientific A tiempo completo

    About the RoleWe are seeking a highly skilled Clinical Support Specialist to join our team at Boston Scientific. As a Clinical Support Specialist, you will provide on-site or remote clinical support in the areas of case coverage, troubleshooting, scheduling, and patient follow-up for our medical devices.Key ResponsibilitiesProvide clinical support to...

  • Clinical Support Specialist

    hace 3 semanas

    Santiago, Metropolitana, Chile Boston Scientific A tiempo completo

    About the RoleWe are seeking a highly skilled Clinical Support Specialist to join our team at Boston Scientific. As a Clinical Support Specialist, you will provide on-site or remote clinical support in the areas of case coverage, basic troubleshooting, scheduling, and patient follow-up for our company's products.Key ResponsibilitiesProvide clinical support...

  • Technical Support Specialist

    hace 1 mes

    Santiago, Metropolitana, Chile Lenovo A tiempo completo

    Job OverviewWe are seeking a highly skilled Technical Support Specialist to join our Lenovo team in Latin America. As a key member of our Field Service team, you will be responsible for providing technical support to our agents and customers, ensuring timely resolution of critical matters.Key ResponsibilitiesSupport Field Service agents with technical...

  • Technical Support Specialist

    hace 1 semana

    Santiago, Metropolitana, Chile Lenovo A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team in Latin America. The successful candidate will be responsible for providing technical support to our Field Service agents, coordinating with technical focals, and participating in quality team interlocks.Key ResponsibilitiesSupport Field Service agents with technical...