Desktop Support Specialist
hace 4 semanas
At Iron Systems, we are seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing top-notch IT infrastructure field support, troubleshooting hardware and software issues, and ensuring that all technical problems are resolved efficiently and effectively.
Key Responsibilities
Provide expert-level support for desktops, laptops, printers, and other computer peripherals, including troubleshooting and fixing hardware and software problems.
Install, configure, and troubleshoot enterprise LAN and WAN setups, as well as smart hand activities at sites.
Lift and move computer equipment weighing up to 50Lbs, as needed.
Provide desk-side support and PC break/fix services, including basic administration of Windows O/S and MAC/Linux OS, and Mac OS/Apple device troubleshooting.
Utilize knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP to troubleshoot and resolve technical issues.
Perform smart hand support for peripheral and networking hardware, including monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, and multi-port data termination panels.
Troubleshoot issues with systems and networks using good deductive reasoning skills and resolving issues related to end-user network cabling.
Support RF devices, including troubleshooting and configuration, Thermal and Zebra printers.
Analyze repeat call patterns and develop preventive actions to reduce technical issues.
Participate in problem management and work closely with clients and management to resolve technical issues.
Possess excellent written and oral communication skills, as well as people skills, to effectively interact with clients and management.
Work effectively under deadlines and complete tasks on-time, taking proactive ownership and working with a sense of urgency.
Set up and troubleshoot Mobile Device Management (MDM) tools, including Mobile Iron and Intune, for email, RSA authentication, VPN connectivity, and troubleshooting.
Troubleshoot Apple devices and apps, as well as have a good understanding of VDI, SCCM/LanDesk/Altris, Skype for Business, and OneDrive.
Preferably hold an Associate's Degree in Electronics and CompTIA A+ Certification.
Experience with ticketing tools, such as ServiceNow, is a plus.
Requirements
Good customer management skills.
Excellent oral and written communication skills, with the ability to interact and work with customers at different levels.
Self-driven and result-oriented, with a passion for the work.
Bilingual resources with a primary language other than English are a plus.
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