Customer Engagement Applications Consultant
hace 2 semanas
About Us
At Atlas Copco, we are dedicated to providing innovative solutions across various sectors including electronics, medical research, renewable energy, and food production. Joining our team means engaging with cutting-edge technologies and sustainable advancements.
Your Responsibilities
As part of the Power Technique division, you will utilize applications that support our global operations. These applications encompass eCommerce, Customer Relationship Management, Product Information Management, and Marketing Automation. We are seeking a professional to enhance our team, focusing on customer support for our SAP CX suite (Cloud for Sales, Cloud for Service, Marketing Cloud, Commerce Cloud). Your role will involve transforming challenges into opportunities for improved customer insights and satisfaction, ensuring our BPX and CRM Lead community can effectively utilize these applications. You will be an investigator at heart, adept at diagnosing user issues and identifying root causes. Your comprehensive understanding of the application and its operational context will empower you to resolve problems independently or provide valuable insights to colleagues who can assist.
You will report directly to the IT Team Lead for CX – Sales & Marketing Applications within the Power Technique IT team.
Qualifications
At Atlas Copco, we believe in hiring for attitude and training for skill. We provide on-the-job training for our roles. If you meet some but not all of the qualifications outlined below, we encourage you to apply as training opportunities may be available:
- Experience with sales and marketing applications and/or managing complex IT solutions.
- Active participation in process enhancement and software implementation initiatives.
- A strong interest in optimizing and automating existing processes and workflows.
- Proficiency in English and Spanish.
What We Offer
Joining Atlas Copco means becoming part of an international and diverse team with specialists from various fields. Our culture is rooted in Swedish values, emphasizing family, respect, and diversity. We are committed to the development and well-being of our employees, offering a flexible work-life balance. In our inclusive and supportive environment, your ideas are valued, and continuous learning is encouraged. You will benefit from a comprehensive onboarding program and access to global career opportunities within the Atlas Copco Group.
Who Are We?
We are part of PT-IT (Power Technique - Information Technology), delivering services to the Power Technique business area of Atlas Copco. Our department operates from the Power Technique headquarters and employs a dedicated team of professionals.
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