Customer Experience Specialist
hace 6 días
We are seeking a highly skilled Customer Experience Consultant to join our team at Maersk. As a key member of our organization, you will be responsible for building strong relationships with customers to gain a deep understanding of their business needs and deliver exceptional customer service.
Key Responsibilities- Customer Business Acumen: Develop a thorough understanding of customer business drivers, decision-making processes, and key performance indicators.
- Customer Onboarding: Effectively onboard new customers, establish strong relationships, and ensure seamless execution of the end-to-end shipment lifecycle.
- Customer Satisfaction: Ensure high levels of customer satisfaction across Maersk's product offerings, identifying and resolving issues promptly.
- Cross-Selling and Upselling: Proactively identify opportunities to sell additional logistics and services products to customers.
- Continuous Improvement: Actively seek out and implement process improvements to enhance customer experience and internal/external stakeholder satisfaction.
- Industry Knowledge: Strong understanding of shipping, supply chain, or logistics industry principles.
- Stakeholder Management: Excellent interpersonal and communication skills, with the ability to build strong relationships with customers and internal stakeholders.
- Analytical and Problem-Solving Skills: Ability to analyze complex problems, identify solutions, and implement effective resolutions.
- Digital Proficiency: Strong understanding of digital tools and platforms, with the ability to leverage technology to enhance customer experience.
- English Fluency: Excellent written and verbal communication skills in English.
Maersk is a global leader in container logistics, committed to delivering exceptional customer experiences. We value diversity, inclusivity, and employee well-being, offering a competitive compensation and benefits package, as well as opportunities for professional growth and development.
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