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Training Consultant

hace 4 meses

Santiago, Metropolitana, Chile Caterpillar, Inc. A tiempo completo

Career Area:
Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.


When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.

We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities.

We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

Why you want the job and why it's awesome


As a Technical Training Consultant within Resource Industries, you will lead the development and delivery of MineStar training programs for dealers and customer-facing employees to maintain and improve their job skills.

You will also consult business units and dealers on training needs.

MineStar is the mining industry's most comprehensive and thoroughly integrated suite of technology offerings. Fleet management, guidance technologies, and machine health applications allow significant improvements in operations and maintenance organizations.

What you will do:

  • Provide expertise in developing and delivering training modules, courses, and programs, ensuring that courses and materials are relevant to the organization's customer service processes.
  • Review and maintain training materials to ensure organizational policies and procedures compliance.
  • Analyze new training methods, tools, and content options to determine the feasibility of use and application in future customer service training programs.
  • Consult business partners on training requirements.
  • Participate in quality assessment and improvement processes.
  • Foster strong customer relationships via delivery of commitments, open communication, and ongoing feedback/improvement.
  • Advise others on creating customer-focused environments in various scenarios.
  • Anticipate customer needs, focusing efforts to meet needs and exceed customer expectations proactively.
  • Measure and observe customer satisfaction levels to ascertain and implement service improvement alternatives.

What Skills you will have:

Training Operations: Knowledge of training processes and procedures; ability to implement training related tasks and programs to ensure smooth daily and strategic training operations.

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and the ability to leverage that information in creating customized customer solutions.

Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Basic Requirements:

  • Bachelor degree
  • 5 years of data analytics or technical training experience.
  • English Advanced.

Top Candidates will also have:

  • MineStar experience.
  • Engineering experience.
  • Previous product support, field, supervisory, and/or direct sales experience.
  • Superior relationship-building skills and the ability to execute through a team of Caterpillar, Dealer, and Customer personnel.
  • Understanding of Caterpillar coverage and operations.
  • Broad business background, industry expertise, and/or factory knowledge.
  • Portuguese Intermediate

Travel Required: % global travel. Travel may require working on remote mine sites.

Please attach your CV in English.
#LI

Posting Dates:
julio 19, agosto 3, 2024

Caterpillar is an Equal Opportunity Employer (EEO).

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