Technical Support Specialist for Latin America
hace 1 semana
Company Overview
Liu Chuanzhi founded Lenovo in 1984 as Legend Computers, a Chinese technology company. Today, Lenovo is one of the world's largest PC manufacturers and a leading provider of intelligent devices.
We are committed to innovation and customer satisfaction, with a strong presence in over 160 markets worldwide.
Job Description
This role involves providing technical support to Field Service agents in Latin America, focusing on resolving critical customer matters through effective escalation management.
You will work closely with tech support focals in each country to coordinate support efforts, participate in quality team interlocks, and leverage key trainings to enhance collaboration with technicians and agents.
Your responsibilities will include:
- Critical case follow-up and progress communication with stakeholders
- Evaluating and negotiating Action Plans with customers and channels
- Problem replication and solution determination with technical leaders
- Tip publishing and knowledge sharing within the technical community
- Regular communication with teams in North America
Required Skills and Qualifications
To excel in this role, you should possess:
- Experience in the Tech Industry
- Strong technical background (PC experience desirable)
- Advanced English language skills
- Intermediate-level proficiency in Microsoft Excel and PowerPoint (advanced level a plus)
- Degree in Systems Engineering or related fields
Benefits
As a member of our team, you can expect a competitive salary range of $60,000 - $80,000 per year, based on your qualifications and experience.
We also offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off.
Estimated Salary Range: $60,000 - $80,000 per year
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