Technical Support Specialist for Global IT Infrastructure
hace 4 semanas
About GHD
We are a leading global professional services company that helps our clients solve complex problems and improve their communities. Our people are at the heart of what we do, and we're committed to supporting and empowering them to make a positive impact.
Job Summary
We are seeking an experienced Technical Support Specialist to join our ISHELP group in Santiago, Chile. As a key member of our team, you will be responsible for providing end-user support and customer service to French and English-speaking clients across various zones on company-supported computer applications and platforms via voice, email, and chat.
About the Role
As a Technical Support Specialist, you will be responsible for:
- Providing technical support for Server, Workstations, and remote assistance
- Assisting users with application and operating system problems and resolving their computing requirements in a timely manner
- Accurately logging all client requests in the Service Desk ticketing system
- Diagnosing and resolving client issues related to hardware, telephone, printers, software, etc., including upgrades
- Escalating and coordinating reported incidents to other relevant internal IS departments (Systems, Network, Software, Security)
- Contributing to the close-working and effective function of the IS team
- Maintenance of network & non-network computers
- Installation & control of approved software applications being used by the company
- Ensuring that all issues logged are tagged, tracked, and resolved at the earliest to minimize downtime
- Performing asset management activities, both hardware and software, in accordance with GHD policies and procedures
What You'll Bring
To be successful in this role, you will need:
- A Bachelor's Degree in Engineering (Computer/Telecommunications), Computer Science/Information Technology, or equivalent
- At least 2 years of Help Desk/Technical Support experience
- Industry Certification (e.g., MSCE, ITIL) would be desirable
- Good communication skills in French and English (both oral and written)
- Proficiency in MS Office applications
- Willingness to work on shifting work hours
What We Offer
We offer a competitive salary of $60,000 - $80,000 per annum, depending on experience, plus a range of benefits, including health insurance, retirement plan, and paid time off. We also offer opportunities for professional growth and development, as well as a dynamic and supportive work environment.
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