IT Support Specialist for Global End-User Community
hace 2 días
We are seeking an experienced IT Support Specialist to provide top-notch IT support for our global end-user community, including remote workers.
About the RoleThis is a key role in our IT team, where you will play a critical part in providing device support and deployment, lifecycle management, end-user training, collaboration services, and administration of other business applications.
Responsibilities- Provide Level 1 and Level 2 IT support for the global end-user community, including remote workers.
- Assist in deploying new services within assigned project teams.
- Work with the service security team to ensure that all end-user devices are compliant.
- Manage assets for new joiners and leavers in LATAM regions, including maintaining an accurate inventory.
To be successful in this role, you will need:
- An Associate's degree in computer science or communications.
- Exceptional written and verbal English skills.
- At least two years of experience in End User Support.
- Proficiency in Azure Active Directory, Bitlocker, and Defender ATP, as well as Microsoft operating systems (Windows 11, Windows Virtual Desktops) and Mac OSX.
- Knowledge of Office 365 environment, including Email, SharePoint, Teams, and OneDrive.
- Familiarity with the deployment of smartphones (Android/iOS).
- Strong training development skills, communicating complex technical matters in an easy-to-understand way.
- The ability to engage effectively with all levels of the organization.
As a valued member of our team, you will enjoy a range of benefits, including:
- A competitive salary: $80,000 - $100,000 per annum, depending on experience.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
We celebrate diversity and inclusion, and we welcome applications from candidates who share our values. Apply now to take your career to the next level.
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