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Help Desk Support Specialist
hace 1 mes
We are seeking a highly skilled Help Desk Support Specialist to spearhead incident management and contribute to exciting projects.
Job SummaryThis role is responsible for providing top-notch IT support for the global end-user community, including remote workers. The ideal candidate will have exceptional written and verbal English skills, with at least two years of experience in End User Support.
Key Responsibilities:- Incident Management: Provide Level 1 and Level 2 IT support for the global end-user community, including device support and deployment, lifecycle management, end-user training, collaboration services, and administration of other business applications.
- Project Contribution: Assist in deploying new services within assigned project teams.
- Security and Compliance: Work with the service security team to ensure that all end-user devices are compliant.
- Asset Coordination: Maintain an accurate inventory for new joiners and leavers in LATAM regions.
- An Associate's degree in computer science or communications.
- Exceptional written and verbal English skills.
- At least two years of experience in End User Support.
- Proficiency in Azure Active Directory, Bitlocker, and Defender ATP.
- Knowledge of Office 365 environment, including Email, SharePoint, Teams, and OneDrive.
- Familiarity with the deployment of smartphones (Android/iOS).
- Strong training development skills, communicating complex technical matters in an easy-to-understand way.
The estimated salary for this position is $60,000 - $80,000 per year, depending on location and experience.
