Help Desk Support Specialist

hace 4 días


Santiago, Metropolitana, Chile Signant Health A tiempo completo

We are seeking a highly skilled Help Desk Support Specialist to spearhead incident management and contribute to exciting projects.

Job Summary

This role is responsible for providing top-notch IT support for the global end-user community, including remote workers. The ideal candidate will have exceptional written and verbal English skills, with at least two years of experience in End User Support.

Key Responsibilities:
  1. Incident Management: Provide Level 1 and Level 2 IT support for the global end-user community, including device support and deployment, lifecycle management, end-user training, collaboration services, and administration of other business applications.
  2. Project Contribution: Assist in deploying new services within assigned project teams.
  3. Security and Compliance: Work with the service security team to ensure that all end-user devices are compliant.
  4. Asset Coordination: Maintain an accurate inventory for new joiners and leavers in LATAM regions.
Requirements:
  1. An Associate's degree in computer science or communications.
  2. Exceptional written and verbal English skills.
  3. At least two years of experience in End User Support.
  4. Proficiency in Azure Active Directory, Bitlocker, and Defender ATP.
  5. Knowledge of Office 365 environment, including Email, SharePoint, Teams, and OneDrive.
  6. Familiarity with the deployment of smartphones (Android/iOS).
  7. Strong training development skills, communicating complex technical matters in an easy-to-understand way.

The estimated salary for this position is $60,000 - $80,000 per year, depending on location and experience.



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