IT Support Specialist

hace 1 semana

Santiago, Metropolitana, Chile GHD A tiempo completo

About the Role:

GHD is seeking a skilled IT Support Specialist to join our team in Santiago, Chile. As a Technical Support Engineer, you will provide end-user support and customer service for French and English-speaking clients within and across zones on company-supported computer applications and platforms via voice, email, and chat.

Key Responsibilities:

  • Provide technical support for servers, workstations, and remote assistance
  • Assist users with application and operating system problems and resolve their computing requirements in a timely manner
  • Accurately log all client requests in the Service Desk ticketing system
  • Diagnose and resolve client issues related to hardware, telephone, printers, software, etc., including upgrades
  • Escalate and coordinate reported incidents to other relevant internal IS departments
  • Contribute to the close-working and effective function of the IS team
  • Be an active member of a supportive and customer service-oriented team
  • Maintenance of network & non-network computers
  • Follow standard Service Desk procedures, IS security, administration, access controls, etc.
  • Installation & control of approved software applications being used by the company
  • Ensure that all issues logged are tagged, tracked, and resolved at the earliest to minimize downtime
  • Perform asset management activities, both hardware and software, in accordance with GHD policies and procedures.

Requirements:

  • Bachelor's Degree in Engineering (Computer/Telecommunications), Computer Science/Information Technology, or equivalent
  • Preferably with at least 2 years of Help Desk/Technical Support experience
  • Industry Certification (e.g., MSCE, ITIL) would be desirable
  • Mandatory - Good communication skills in French and English (both oral and written)
  • Proficiency in MS Office applications
  • Willingness to work on shifting work hours

About GHD:

GHD is a multicultural organization that encourages individual achievement and recognizes the strength of a diverse workforce. We provide equal employment opportunities to all qualified employees and applicants without regard to race, creed, religion, national origin, citizenship, color, sex, sexual orientation, gender identity, age, disability, marital status, or veteran status.

How to Apply:

Submit your resume in English to apply for this position.

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