Technical Support Specialist for IT Infrastructure

hace 1 día


Santiago, Metropolitana, Chile NTT Global A tiempo completo

Transformative Impact at NTT DATA

We are a global innovator of business and technology services, renowned for our technical excellence and leading innovations. Our diverse team serves 75% of the Fortune Global 100, committed to helping clients innovate, optimize and transform for long-term success.

About Your Role:

You will be responsible for ensuring the smooth operation of IT infrastructure and systems, providing proactive support and incident resolution. Key tasks include monitoring and maintaining on-premise and cloud services, managing Azure, VMware, Exchange, virtual machines, Windows Server, and Linux infrastructure.

Responsibilities:

  • Monitor, maintain, and proactively manage the infrastructure, including on-premise and cloud services.
  • Provide support for Windows 11, Office M365 Apps, hardware, and software for users, managing permissions and resolving technical issues efficiently.
  • Work collaboratively with national and international teams to deliver exceptional customer service and manage projects effectively.
  • Participate in projects such as Zero Trust, data protection, migrating services and tools to the cloud, and standardizing internal application usage among users.
  • Document and manage platform configurations and user equipment inventory.
  • Inform and train users about available services and platforms to enhance their knowledge and performance.

Requirements:

  • Degree in Computer Science or related field.
  • +4 years of experience in similar roles.
  • Tech skills in on-premise services, cloud, Windows Server, and Linux.
  • Intermediate-Advanced English level (will be evaluated).

Educational Background:

A degree in Computer Science or a related field is required. In addition, +4 years of experience in similar roles are necessary. Familiarity with tech skills such as on-premise services, cloud, Windows Server, and Linux is also needed.

Compensation Package:

The estimated salary for this role is around $80,000-$120,000 per year, depending on location and experience. Benefits may include hybrid working arrangements, professional development opportunities, and a dynamic work environment.

About NTT DATA:

NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. We invest over $3.6 billion annually in R&D, helping organizations move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem. Our services include business and technology consulting, data and AI, industry solutions, and application development.



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