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Sovos is a global leader in tax compliance solutions, and our Customer Success team plays a vital role in helping our customers achieve their goals. As a Customer Growth Specialist, you'll work closely with our customers to identify opportunities for growth and implement strategies to drive adoption and revenue growth.
Your ResponsibilitiesYou'll be responsible for developing and executing customized success plans for each customer, ensuring that their unique needs are met and that they're achieving maximum value from our solutions. This includes identifying areas for improvement, providing actionable insights, and collaborating with internal teams to address challenges and resolve issues.
You'll also be expected to build strong relationships with our customers' key stakeholders, including executives, managers, and technical teams. Your goal will be to educate and empower these stakeholders to get the most out of our solutions, leveraging your expertise to drive business results and improve overall customer satisfaction.
