Technical Solutions Specialist

hace 3 semanas


Santiago, Metropolitana, Chile Servicios Amazon Web Services Chile Limitada A tiempo completo

About the Job:

At Servicios Amazon Web Services Chile Limitada, we are seeking a highly skilled Technical Account Manager to join our team. As a Technical Account Manager, you will play a crucial role in helping our customers achieve the greatest value from our services.

Key Responsibilities:

  1. Provide support to resolve inquiries from Enterprise customers regarding AWS service or Cloud.
  2. Complete analysis and present periodic reviews of operational performance to customers.
  3. Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning.
  4. Ensure AWS environments remain operationally healthy while reducing cost and complexity.
  5. Foster trusting relationships with customers, understanding their business needs and technical challenges.
  6. Lead technical discussions with senior leadership regarding incidents, trade-offs, proactive scope and risk management.
  7. Work directly with AWS global engineering and service teams to resolve customer issues.

About the Team:

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level customers, including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success.

Why Work with Us:

At Servicios Amazon Web Services Chile Limitada, we value diverse experiences and are committed to creating an inclusive environment where everyone can thrive. We believe that a diverse and inclusive workplace is essential to our success and offer a range of benefits to support our employees' well-being and career growth.

Requirements:

  • 5+ years of hands-on experience with operational parameters and troubleshooting for two or more of the following: Infrastructure/ Systems Administration / Networking / DevOps / Compute/ Storage/ Database/ Big Data and Analytics/ Application-level services/ Serverless/ Applications Development in a distributed systems environment.
  • Bachelor's Degree in Computer Science, Engineering, Math, or related discipline required, or equivalent work experience.
  • Able to communicate effectively in English, within technical and business settings.


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