Technical Solutions Specialist
hace 3 semanas
About the Job:
At Servicios Amazon Web Services Chile Limitada, we are seeking a highly skilled Technical Account Manager to join our team. As a Technical Account Manager, you will play a crucial role in helping our customers achieve the greatest value from our services.
Key Responsibilities:
- Provide support to resolve inquiries from Enterprise customers regarding AWS service or Cloud.
- Complete analysis and present periodic reviews of operational performance to customers.
- Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning.
- Ensure AWS environments remain operationally healthy while reducing cost and complexity.
- Foster trusting relationships with customers, understanding their business needs and technical challenges.
- Lead technical discussions with senior leadership regarding incidents, trade-offs, proactive scope and risk management.
- Work directly with AWS global engineering and service teams to resolve customer issues.
About the Team:
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level customers, including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success.
Why Work with Us:
At Servicios Amazon Web Services Chile Limitada, we value diverse experiences and are committed to creating an inclusive environment where everyone can thrive. We believe that a diverse and inclusive workplace is essential to our success and offer a range of benefits to support our employees' well-being and career growth.
Requirements:
- 5+ years of hands-on experience with operational parameters and troubleshooting for two or more of the following: Infrastructure/ Systems Administration / Networking / DevOps / Compute/ Storage/ Database/ Big Data and Analytics/ Application-level services/ Serverless/ Applications Development in a distributed systems environment.
- Bachelor's Degree in Computer Science, Engineering, Math, or related discipline required, or equivalent work experience.
- Able to communicate effectively in English, within technical and business settings.
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