Business Analyst, Technical Solutions Specialist
hace 4 semanas
Welcome to ServiceRocket, a global tech-enabled services company based in Palo Alto, California. Our mission is to be the most trusted partner for your growth acceleration.
As a Business Analyst, Technical Solutions Specialist, you will be part of our Professional Services Consulting team, which provides fee-for-service consulting services to clients by delivering complete project solutions that drive measurable business improvement using our products and services.
You will work closely with technical leads to run workshops and client discovery sessions, obtain technical expertise and certifications, and support client scoping initiatives. Your primary responsibilities include:
- Performing assigned technical functions based on project goals as assigned by the technical project lead
- Supporting the technical lead in running workshops and client discovery sessions
- Obtaining the required technical expertise and certifications to become proficient with the platforms required to perform technical delivery for client projects
- Supporting client scoping initiatives as assigned by the technical lead(s) and sales engineering functions
To succeed in this role, you will need:
- Strong verbal and written communication skills, enabling efficient understanding of customer problems and suggesting solutions
- The ability to establish rapport with customers
- A good level of organization and ability to capture requirements from customers systematically
- Software solution design skills, to identify and explain how a problem can be resolved via custom development
- Software development skills, to handle the end-to-end development of small software projects (i.e., integration components)
- Typically requires some undergraduate or technical college background
- Proficiency in technical skills such as command line (preferably Unix), SQL, script development, software configuration, and other related technical skills
Our Global Services team is led by Adam, a tech legend with over 30 years of experience. He leads with kindness, empathy, and critical thinking. With him and your manager Gareth, you will deliver high-impact projects to world-class partners while growing your skills to the next level.
We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience, location, and qualifications.
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