Senior Account Director, Strategic

hace 1 mes

Santiago, Chile Genesys A tiempo completo

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

The Senior Account Director, Strategic is a pivotal role. You will develop and implement a comprehensive account plan and strategy that maximizes needs to drive revenue for the entire Genesys suite of products in the Enterprise segment. It is an extremely critical role in helping us realize our goal of providing our customers with an unequaled customer experience. The Account Director Enterprise has the unique challenge of understanding our customers’ and industry needs and strategic objectives to uncover how Genesys can best serve them in achieving their objectives. At the same time, must act as an influencer, connector, and coordinator to make sure that we are pulling together the right team, at the right time, and delivering the best CX in such a way that our customers come to trust and rely on Genesys even more. Coordination of strategy and execution with our Business Partners is one of the key factors for success in this role.

Responsibilities:
  • Meeting and/or exceeding goals including, but not limited to, revenue, customer growth, and sales expenses.
  • Managing forecasts, pipelines, and predictability for revenue achievement.
  • Managing the entire sales life-cycle of transactions to ensure visibility into and predictability of the lead-to-close process.
  • Ensuring and enabling the highest levels of professionalism.
  • Acting as a Genesys representative to maintain positive relationships with all employees, customers, Partners, and shareholders.
  • Providing timely and positive resolution of escalated sales-related issues.
  • Communicating with key customers, business partners and executives on significant issues and accomplishments.
  • Selling and promoting the sales of Genesys products to customers including negotiating price, other concessions and terms and conditions of the sale.
  • Participating in strategic and tactical planning for the division.
  • Building a relationship with key players in their customer accounts and Business Partners.
  • Penetrating the customer account as needed or in coordination with Business Partners at all levels and all subsidiaries.
  • Becoming a trusted advisor on Genesys products/solutions to meet the needs of their customer accounts.
  • Developing and executing a territory plan to maximize revenue. Generating and achieving monthly territory forecasts, and accurately predicting revenue on a monthly basis.
  • Managing escalations.
  • Conducting weekly progress meetings with the sales team.
  • Assisting in the development of short, medium, and long term plans to achieve strategic objectives.
  • Regularly interacting across functional areas with senior management or executives to ensure objectives are met.
  • Ability to influence thinking or gain acceptance of others in sensitive situations.
Requirements:
  • +8 years sales experience within technology industry. SaaS platforms and specialized in CX.
  • Leadership skills to lead a sales engagement.
  • Be a "High Energy", results-oriented achiever and a team player willing to work in a demanding and dynamic environment.
  • Demonstrated track record in software sales.
  • Excellent verbal and written communications skills: produce materials, deliver presentations, and perform general education.
  • Ability to represent the company at senior executive levels.
  • Able to develop proposals and manage the sales cycle with minimum supervision while providing regular updates on progress and challenges.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit

Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

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