Part-time Customer Service Agent
hace 2 semanas
_Chile, Santiago_
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_Airport Customer Service_
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_07-Jun-2023_
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_Ref #: 21143_
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_How you'll help us Keep Climbing (overview & key responsibilities)
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_Vision: Deliver world-class service to all customers
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_ Mission: Make every customer feel like the most valued person._
- At Delta, our brand is critical to our continued success. As a Part
- Time Customer Service Agent, you play a key part in keeping our brand strong by demonstrating strict adherence to uniform compliance, maintaining professionalism, and exhibiting a positive persona inside and outside of work. Additionally, excellent internal and external customer service is another attribute that keeps our Delta brand strong._
- Working the front lines at the airport, you will play a vital role in demonstrating that commitment and reinforcing the Delta difference Delta understands the demands of air travel and is determined to make the experience as smooth and enjoyable as possible for our customers. Delta employees practice and advocate safetyconscious behaviors during all work activities._
- SUMMARY OF ESSENTIAL JOB RESPONSIBILITIES:_
- In this role, Part Time Customer Service Agents in SCL serve our customers in the ticketing, operations, baggage service, and gate areas at airport locations._
- Our professionals serving as a Part
- Time Customer Service Agent are the first to greet our customers and guide and assist them with the ticketing and baggage checkin process._
- The ticketing process requires the use of computers and agents are responsible for all aspects of the ticketing process selling, printing, reissue. In addition, a ticket agent is also responsible for managing the checkin process ensuring our customers have the proper documentation for travel, properly tagging baggage and performing lifting tasks that involve transferring baggage from scales to conveyor belts._
- Our professionals serving as baggage service assist our customers with all baggage related matters upon arrivals and post travel._
- The baggage service agent requires the use of computers and assists our customers with baggage related claims upon their arrival. The baggage service agent coordinates with baggage service vendors and local customs to execute local processes and best assist our customers. This job has several other lifting tasks involving handling items as low as floor level and as high as waist level._
- Our professionals serving as gate agents help our customers with routing, trip planning and gate boarding._
- The gate agent position requires the use of computers and assists our customers with seat availability, gate announcements with regard to the boarding process, flight status, checking and handling baggage, executing applicable security protocols, managing and initiating the boarding process._
- All customer service agents are required to work consistently in public areas surrounded by other people and be able to understand and respond to a variety of questions about travel information. This position requires standing for long periods of time. Additionally, you may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport._
- As a Part Time Customer Service Agent of Delta Air Lines, you will work approximately 20 hours per week, not including over time due to operational needs._
- Think you have what it takes to help us change how passengers feel about flying these days? If you are teamoriented, are willing to work diligently in a dynamic work environment, and positively adapt to changes and quickly find resolutions to problems by understanding our customers' needs and maintaining professionalism and composure, then we would love to welcome you to the Delta team, and let's not forget about our "uplifting" flight privileges_
- Practices safety conscious behaviors in all operational processes and procedures._
_What you need to succeed (minimum qualifications)
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- _Have a high school diploma or GED equivalent (supletivo)_
- _ Be fluent, written and verbally, in English_
- _ Embraces diverse people, thinking and styles._
- _ Consistently makes safety and security, of self and others, the priority._
- _ Be at least 18 years of age_
- _ Lift bags or items weighing up to and including 50 pounds (23 kilograms)._
- _ Be authorized to work in Chile_
- _ Possess entry-level computer skills_
- _ Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation_
- _ Be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends and holidays_
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_What will give you a competitive edge (preferred qualifications)
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- N/A_
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